Receptionist -Carrollwood ( MUST HAVE DENTAL EXPERIENCE )

​Florida Dental As; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Florida Dental Associates is seeking a front desk receptionist to support the dental office at the front desk. The role combines patient interaction with basic paperwork, reporting to the Office Manager.

Responsibilities include greeting patients, registering new patients, scheduling appointments, and verifying insurance coverage. Candidates should have strong customer service skills, familiarity with dental terminology, and experience with EagleSoft or similar dental software.

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service with professional phone etiquette.
• Knowledge of insurance and dental terminology helpful.
• Experience with dental software such as EagleSoft preferred.

Responsibilities

• Interact with patients by phone and in person to provide excellent service.
• Check in patients and complete registration under the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm appointments two business days prior to visits.
• Complete insurance verifications two business days prior to visits and link insurance in EagleSoft.
• Ensure pre-authorizations are received prior to appointments when required.
• Review charts at check-out to ensure accuracy and documentation.
• File patient charts daily and participate in morning huddles and routine meetings.
• Maintain a clean front desk area and assist with monthly checklist activities.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Phone etiquette

Insurance knowledge

Dental terminology

EagleSoft

Microsoft Word

Microsoft Excel

Multi-tasking

Organizational skills

Education

High school diploma or equivalent

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients’ appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients’ visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.