Receptionist / Customer Service Representative

Talentify; Westlake Village (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Wellable & EAP

Vidal Sassoon discounts

Free employee blowouts

Internal advancement

Referral bonuses

Job summary

Drybar is seeking a friendly receptionist for our Westlake Village, CA location. You will manage reservations, greet clients, and help maintain a smooth salon flow while upholding the brand image.

Requirements include 1+ years in customer service and a high school diploma. POS experience is preferred; we offer competitive hourly pay, benefits, and free blowouts for staff.

Qualifications

• 1+ years in fast-paced customer service
• POS systems experience preferred
• Salon/spa experience preferred but not required
• Professional, brand-appropriate image
• Excellent communication and problem-solving skills
• Able to balance multiple tasks and shift between clients and team
• High school diploma required

Responsibilities

• Maintain reservations accurately in the system
• Maximize appointments and ensure timely communication
• Balance cash drawer at openings and closings
• Assist with shop cleanliness and support stylists
• Communicate shop operations clearly to management
• Provide friendly, professional guest service

Skills

Customer service

Communication

Problem solving

Multitasking

Self-starter

Professional image

Education

High school diploma

Tools

POS systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.