Receptionist / Customer Service Representative

Talentify; Burbank (CA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly wages starting at $

Retail bonuses and referral bonuses

Medical, dental & vision benefits

Wellable and EAP access

Free blowouts for employees

Education program discounts

Job summary

Drybar is seeking a friendly receptionist to join our busy salon in Burbank. The role focuses on delivering excellent customer service, managing reservations, and supporting stylists to maintain a smooth shop flow.

Qualified candidates have 1+ years in fast-paced settings, are comfortable with point-of-sale systems, and hold a high school diploma. We offer competitive hourly pay starting at $17.50, benefits, and free blowouts for employees.

Qualifications

• 1+ years in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred; salon/spa experience optional.
• High school diploma required.

Responsibilities

• Promote a professional, brand-appropriate image and host a positive shop atmosphere.
• Organize shop flow between clients and team members efficiently.
• Serve as subject matter expert in the reservation system and keep client records accurate.
• Maximize appointments and ensure timely communication to the team.
• Maintain ethics with payments and tips, and balance cash drawer at openings and shift changes.
• Communicate shop operations to management and assist with maintaining cleanliness.
• Assist stylists to improve efficiency and be proactive in care of the shop.

Skills

Customer service

Communication

Multitasking

Cash handling

POS systems

Education

High school diploma

Tools

Point-of-sale systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $17.50 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.