Receptionist / Customer Service Representative

Drybar Shops; West Hollywood (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Hourly wages from $20.25

Retail bonuses

Anniversary gift $100

Referral bonuses

Up to $10 per membership sold

Medical, dental & vision benefits

Wellable & EAP access

Free blowouts for employees

discounts to Vidal Sassoon education

Job summary

Drybar in West Hollywood is seeking a Receptionist to welcome clients, manage reservations, and support the team. The role emphasizes friendly, professional service and efficient shop flow in a fast-paced environment.

The position includes competitive hourly wages starting at $20.25 plus retail bonuses, anniversary gift, referral bonuses, and benefits such as medical, dental, and vision. Free blowouts for employees are also offered.

Qualifications

• 1+ years in a fast-paced, customer service environment.
• Previous experience with point-of-sale systems strongly preferred; salon/spa experience optional.
• Present a professional brand image and hospitable shop atmosphere.
• Organize shop flow between clients and team members.
• Become SME in reservation system; record client info accurately and timely.
• Maximize appointments; communicate with team promptly.
• Maintain ethics handling payments and tips; balance cash drawer.
• Communicate clearly with shop management about operations.
• Demonstrate strong communication, self-starting attitude, and problem-solving.
• Assist with shop cleanliness and support stylists; high school diploma required.

Responsibilities

• Record client information accurately in the reservation system.
• Optimize appointments and ensure timely communication to team.
• Handle client payments and tips with the highest ethics.
• Maintain clear communication with shop management on operations.
• Assist with shop cleanliness and support Stylists as needed.
• Help create a positive, party-like shop atmosphere.

Skills

Customer service

POS systems

Cash handling

Communication

Multi-tasking

Education

High school diploma

Tools

POS software

Job description

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that's blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $20.25 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.