Receptionist / Customer Service Representative

Drybar Shops; Lancaster (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision benefits

Wellable and EAP access

Free blowouts

Retail bonuses and referral bonuses

Job summary

Drybar Shops in Lancaster, CA is seeking a receptionist to manage reservations, greet clients, and maintain a welcoming shop atmosphere. This role emphasizes accurate client records, smooth flow between clients and staff, and professional interactions consistent with the Drybar brand.

The position offers competitive hourly wages starting around $18.42/hour plus bonuses and benefits, including medical/dental/vision, well-being resources, and free blowouts for employees.

Qualifications

• 1+ years in a fast-paced, customer service environment.
• Experience with point-of-sale systems strongly preferred.
• Salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image; host a positive shop atmosphere.
• Organize and execute shop flow between clients and team members.
• Subject matter expert in reservation system; ensure client information is recorded accurately and timely.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and tips/commissions; balance cash drawer at opening, close and shift changes.
• Highschool Diploma required.

Responsibilities

• Serve as receptionist in a fast-paced salon.
• Manage reservations and maximize appointments.
• Record client information accurately and timely.
• Balance cash drawer and handle payments ethically.
• Maintain shop cleanliness and assist stylists.
• Communicate with shop management about operations.

Skills

Customer service

Communication

Multitasking

Problem-solving

Team coordination

Education

Highschool Diploma

Tools

POS systems

Job description

Overview

At Drybar, our philosophy is simple: Focus on one thing and be the best at it. For us that’s blowouts. Our tagline says it all: No cuts. No color. Just blowouts.

Drybar Receptionists Also Enjoy These Perks:

• Competitive hourly wages beginning at $18.42 per hour plus retail bonuses, $100 anniversary gift and referral bonuses! AND get up to $10 for every membership you sell.
• Medical, Dental & Vision Benefits for ALL employees. Access to Wellable and EAP access!
• Complimentary access & discounts to Vidal Sassoon online membership program for continued education.
• We LOVE to promote from within! If you have what it takes, we got you covered.
• FREE BLOWOUTS for all employees!

We are looking for a receptionist who has:

• 1+years in a fast-paced, customer service environment
• Previous experience with point-of-sale systems strongly preferred. Previous salon/spa experience preferred; not required.
• Promote a professional and brand-appropriate image. Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness.
• Optimize and maximize appointments with reservation system and ensure timely communication to team.
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions. Balance cash drawer at opening, close and shift changes.
• Maintain clear communication with shop management about overall shop operations.
• Demonstrate strong communication skills, is a self-starter and excellent problem-solving skills. Ability to multi-task with ease.
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care. Assist stylists with their needs to improve efficiency.
• Highschool Diploma required.

Legal Disclaimer

©2024 DB Franchise, LLC ("DBF"). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners' shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.