Receptionist/Customer Service Representative

TrueCut Insurance; Cuyahoga Falls (OH); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Competitive pay

Opportunity for advancement

Job summary

TrueCut Insurance in Cuyahoga Falls is looking for a friendly and organized Receptionist/Customer Service Representative. This full-time hybrid role involves greeting clients, handling phone calls, and managing customer requests via email. Candidates should have over a year of customer service experience, strong organizational and communication skills, and the ability to work in a fast-paced environment. The position offers competitive pay between $17.50 - $21.00 per hour and benefits including health insurance and a 401(k) with company match.

Qualifications

• 1+ year of phone-based customer service or front desk experience.
• Strong verbal communication and phone etiquette.
• Professional, welcoming demeanor with a team-oriented attitude.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and assist walk-in clients in a friendly, professional manner.
• Answer and route phone calls to the appropriate team members.
• Process customer payments and provide basic support with policy information.
• Monitor and manage the help mailbox for email support.

Skills

Phone-based customer service experience

Verbal communication

Organizational skills

Basic computer skills (Microsoft Office, email)

Job description

Future Opening: Receptionist/Customer Service Representative

• 401(k)
• 401(k) matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

About the Role:

TrueCut Insurance LLC is seeking a professional, friendly, and organized individual to join our team as a Receptionist / Customer Service Representative. This hybrid role combines front-desk responsibilities with phone and email-based customer service. You’ll be the first point of contact for clients—whether they walk in, call, or email—and play a key role in ensuring smooth communication and a positive client experience.

Key Responsibilities:

• Greet and assist walk-in clients in a friendly, professional manner
• Answer and route phone calls to the appropriate team members
• Process customer payments and provide basic support with policy information
• Monitor and manage the help mailbox, assisting customers via email and ensuring their requests are processed in a timely manner

Required Skills & Qualifications:

• 1+ year of phone-based customer service or front desk experience
• Strong verbal communication and phone etiquette
• Professional, welcoming demeanor with a team-oriented attitude
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks in a fast-paced environment
• Basic computer skills (Microsoft Office, email)
• Ability to work independently and collaboratively

Preferred Qualifications:

• Experience in the insurance industry or professional office setting
• Familiarity with Property & Casualty insurance policies is a plus

Why Join TrueCut Insurance?

• Competitive pay based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and rotational weekend scheduling
• Growth opportunities and hands-on training in the insurance industry

Job Type: Full-time

Pay: $17.50 - $21.00 per hour

We understand that insurance is about more than just paperwork—it’s about protecting the dreams, families, and businesses of our neighbors. Our agency has built a reputation for integrity and expertise, serving as a trusted advisor in an ever-changing world.

We believe that a successful agency starts with a supported team. We’ve cultivated a professional environment where continuous learning is encouraged and hard work is recognized. Whether you are an experienced agent or looking to break into the industry, we provide the tools, technology, and mentorship you need to become a true expert in the field.