Receptionist & Customer Care Specialist – Growth & Benefits

Ladsten Insurance and Financial Services Inc.; Wisconsin; On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Licensing reimbursement

Hourly wage with bonus

Simple IRA

Performance bonus

Health insurance

Paid time off

Advancement opportunities

Job summary

State Farm Agent Nate Ladsten is seeking a Receptionist - Team Member to join a driven office. The ideal candidate will be highly organized, personable, and customer-oriented, supporting a fast-paced environment while assisting with inquiries, scheduling, and record-keeping.

The role includes greeting customers, handling inquiries, and offering insurance options, with emphasis on team support and excellent service. Compensation ranges with performance bonuses and benefits.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling inquiries and maintaining customer records.
• Engage with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

CRM familiarity

Tools

Microsoft Office

CRM systems

Job description

State Farm Agent Nate Ladsten is seeking a Receptionist - Team Member to join a driven office. The ideal candidate will be highly organized, personable, and customer-oriented, supporting a fast-paced environment while assisting with inquiries, scheduling, and record-keeping.

The role includes greeting customers, handling inquiries, and offering insurance options, with emphasis on team support and excellent service. Compensation ranges with performance bonuses and benefits.