Receptionist - Critical Care & Pulmonary - Full Time

MercyOne Medical Group; Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Full benefits package

Career growth opportunities

Job summary

MercyOne Health System is seeking a Clinic Receptionist to greet patients and visitors and support front desk operations at the Des Moines clinic. The role involves checking in patients, scheduling appointments, handling phone calls, collecting copays, and entering demographics and insurance details into the electronic health record.

The position requires a high school diploma or equivalent, BLS certification within 3 months, and adherence to Trinity Health's mission and confidentiality

Qualifications

• High school diploma or equivalent required.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population served within three (3) months of hire.
• Requires the ability to read, write and understand English and communicate effectively with patients, visitors, and colleagues.
• Must maintain a high degree of confidentiality when dealing with patient information.
• Must possess a personal presence that demonstrates honesty, integrity, and caring with the ability to promote the mission and values.

Responsibilities

• Greets and welcomes patients and visitors to the clinic, providing a professional demeanor.
• Performs front desk duties including managing patient flow and scheduling appointments.
• Answers phone calls and directs them appropriately.
• Obtains patient and insurance information and collects copays/deductibles.
• Copies/scans patient-related materials into the electronic medical record system.

Education

High school diploma or equivalent

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Job Title:

Clinic Receptionist

Summary:

The Receptionist greets and welcomes patients and visitors to theclinic,demonstratingstronginterpersonalskills and a professional demeanor. They are responsible for managingthefront desk responsibilities including maintaining patient flow;scheduling appointments;appropriately handling phone calls;validating insurance eligibility;entering demographics, insurance, and other pertinent information inthe Electronic Health Record and othervarious systems; anddetermining and collecting time of service payments and/or past due balances at the time of appointment.

Hours:

Full Time

40 hours/week

Job Duties:

• Knows, understands, incorporates,anddemonstratestheTrinity Health Mission, Vision, and Values in behaviors, practices, anddecisions.
• Performspatientcheck-in at the time of visit and completesallstepsnecessaryto ensure the admitting process is efficient andin compliance withall clinic and regulatory policies.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtainaccuratepatientand insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
  

General Requirements:

• High school diploma orequivalentrequired.
• Basic Life Support (BLS) for the Healthcare Provider certified or obtained within three (3) months of hire.
• Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
• Requires the ability to read, write and understand the English language, and communicate effectively withpatient, visitors,and colleagues while performing their job duties.
• Mustmaintainahigh degree of confidentiality when dealing with patient information.
• Mustpossessapersonal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.
  

Colleagues of MercyOneHealth System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you atMercyOneHealth System’scircleofcare.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.