Receptionist Concierge

Nova Senior Living; Fall River (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

River Falls Senior Living is seeking a friendly, dependable Part-Time Concierge/Receptionist to join our team in Fall River, MA. You will be the first point of contact for residents, families, and visitors, delivering welcoming customer service in a warm senior living setting.

Responsibilities include answering calls, directing inquiries, maintaining a tidy reception area, and coordinating light administrative tasks. Prior frontline experience is preferred.

Qualifications

• Friendly, outgoing personality with a genuine enjoyment of working with seniors.
• Strong customer service and communication skills.
• Dependable, punctual, and professional.
• Excellent organizational skills and attention to detail.

Responsibilities

• Welcome residents, families, visitors, and guests with a friendly, professional, and helpful attitude.
• Answer and direct incoming telephone calls, take messages, and respond to general inquiries.
• Maintain a professional and welcoming reception area that reflects positively on River Falls Senior Living.
• Operate office equipment, including telephone systems, computers, copiers, scanners, fax machines, and postage meters.
• Perform general administrative and clerical duties, including typing, filing, copying, faxing, and distributing correspondence.
• Sort and distribute incoming mail and deliveries.
• Complete daily facility opening and closing procedures, including established setup and lockdown checklists.
• Coordinate resident emergency call system communications with the Wellness Department.
• Assist with coordinating resident transportation arrangements for medical appointments in collaboration with nursing staff.
• Monitor visitors and help ensure compliance with visitation policies and procedures, maintaining resident safety and security.
• Communicate professionally and courteously with residents, families, employees, and outside professionals.
• Perform other related duties as assigned.

Skills

Customer service

Communication

Punctuality

Organization

Microsoft Office

Reception experience

Senior living experience

Job description

River Falls Senior Living | Assisted Living Residence

Make a difference every day while being part of a community that feels like home!

River Falls Senior Living is seeking a friendly, dependable, and customer-service-oriented Part-Time Concierge / Receptionist to join our team!

As the first point of contact for residents, families, visitors, and guests, our Concierge plays an important role in creating a welcoming, professional, and safe environment. We are looking for someone who enjoys interacting with people, takes pride in staying organized, and understands the importance of providing exceptional customer service.

This is a great opportunity for someone who enjoys a combination of receptionist, front desk, customer service, and administrative responsibilities in a warm and engaging senior living environment.

Position Reports To: Business Director

Key Responsibilities

• Welcome residents, families, visitors, and guests with a friendly, professional, and helpful attitude.

• Answer and direct incoming telephone calls, take messages, and respond to general inquiries.

• Maintain a professional and welcoming reception area that reflects positively on River Falls Senior Living.

• Operate office equipment, including telephone systems, computers, copiers, scanners, fax machines, and postage meters.

• Perform general administrative and clerical duties, including typing, filing, copying, faxing, and distributing correspondence.

• Sort and distribute incoming mail and deliveries.

• Complete daily facility opening and closing procedures, including established setup and lockdown checklists.

• Coordinate resident emergency call system communications with the Wellness Department.

• Assist with coordinating resident transportation arrangements for medical appointments in collaboration with nursing staff.

• Monitor visitors and help ensure compliance with visitation policies and procedures, maintaining resident safety and security.

• Communicate professionally and courteously with residents, families, employees, and outside professionals.

• Perform other related duties as assigned.

What We're Looking For

• Friendly, outgoing personality with a genuine enjoyment of working with seniors.

• Strong customer service and communication skills.

• Dependable, punctual, and professional.

• Excellent organizational skills and attention to detail.

• Ability to multitask and remain composed in a busy environment.

• Basic computer skills and familiarity with Microsoft Office.

• Previous receptionist, front desk, administrative, or customer service experience preferred.

• Previous senior living, healthcare, or hospitality experience is a plus!

Why Join River Falls Senior Living?

At River Falls, we believe that senior living should be about more than providing care. It's about creating a community where residents feel at home, employees feel valued, and every day has purpose.

Our team is committed to three things:

• Make Life Fun

• Make Our Community a Home

• Deliver Purpose

If you are dependable, enjoy meeting people, and want to be part of a team that makes a positive difference in the lives of seniors, we would love to hear from you!

Apply today and become part of the River Falls Senior Living team!