Receptionist - Clinic

beloithealthsystem; Roscoe Township (IL); On-site; USD 19,000 - 25,000; Full time

Job summary

Beloit Health System seeks Clinic Receptionists for NorthPointe Clinic Registration to greet patients, manage check-ins, scheduling, and payments. The role requires accurate data entry, insurance verification, and courteous patient interactions in a fast-paced clinic environment.

The receptionist will handle appointment scheduling, check-out, and follow-up, while supporting front-desk operations and adherence to privacy guidelines. The position includes Saturday rotation as needed.

Qualifications

• High School graduate or equivalent required.
• Medical terminology and/or clinic reception experience preferred.
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff.
• Ability to work with a diverse patient population
• Ability to read, write, add, subtract and alphabetize. Computer literacy.

Responsibilities

• Answer incoming phone lines promptly and courteously.
• Check in patients, verify demographics, insurance, copayments, and update records.
• Process patient payments and print receipts.
• Schedule and reschedule appointments per physician guidelines.
• Direct patients to correct waiting areas and departments.
• Participate in opening and closing responsibilities with Saturday rotation by schedule.
• Maintain patient data in the system and update as needed.
• Inform patients about schedule changes and delays from nurses.
• Assist with billing inquiries and referrals to appropriate departments.
• Maintain confidentiality and organize desk for next day operations.

Skills

Verbal communication

Interpersonal skills

Organizational skills

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Tools

Computer software proficiency

Job description

Beloit Health System is looking to add Clinic Receptionists to our Team!

• Shift: 1st
• Hours per week: 40
• Schedule: 8a - 5:30p
• Benefits Status: Eligible
• Department: NorthPointe Clinic Registration

The Receptionist answers incoming telephone calls, checks in patients as they arrive, schedules appointments, takes telephone messages and directs patients to various areas.

• Answers incoming phone lines in a prompt, courteous manner. Accurately records pertinent information when scheduling appointments and taking phone messages.
• Completely and accurately implements check-in process to include guarantor selection, updating demographic information, insurance entry and verification, copayments, and scanning of insurance card. Directs patient to correct waiting area. Verifies that signature of NPP is on file, if not has patient sign form and updates on system.
• Checks patient out after completion of physician visit or procedure. Schedules any necessary follow-up appointments.
• Schedules appointments according to physician's guidelines. Uses all options to represent the physicians' practices in an accommodating manner.
• Participates in opening and closing responsibilities and Saturday schedule, by rotation.
• Sets up information on system for new patient accounts.
• Follows instructions regarding patient account status to determine delinquent accounts and alerts appropriate personnel at time appointment is scheduled.
• Collects patient payments accurately (includes cash, check, debit and credit card payments), enters payments into computer system and prints receipt.
• Refers patient's questions regarding insurance, billing, patient accounts, payments and record transfer to the proper department.
• Attends to physician needs in relation to work-ins, canceling, rescheduling, or confirming appointments as directed by nursing staff or physician in an efficient and timely manner.
• Must meet productivity benchmarks as established for position to meet quality and quantity standards.
• Executes changes when indicated on patient data within the computer system, i.e., address, phone number, etc.
• Updates patients on doctors' schedule changes, such as running behind due to emergency. Obtains this information from the nurse.
• Prepares desk for next day by completing designated closing tasks, including updating physician directives, maintenance (56 screen), clearing work area of confidential patient information, updating computerized schedule, putting routing tickets in order, supplies work area with needed equipment, etc.
• Directs dissatisfied customers to Clinic Manager Patient Relations/Reception as necessary..
• Demonstrates ability to perform functions accurately and efficiently with computer software application appropriate to position.

JOB REQUIREMENTS

• High School graduate or equivalent required.
• Medical terminology and/or medical clinic reception experience preferred.
• Excellent organizational, verbal communication and interpersonal relation skills to be utilized with patients, public, and staff.
• Ability to work with a diverse patient population
• Ability to read, write, add, subtract and alphabetize. Computer literacy.
• Accuracy, attention to detail, flexibility, and able to work in a fast-paced, interruptive environment. Must be able to multi-task and prioritize work
• Must possess the ability to maintain control and professionalism.