Receptionist - Comm

Benchmark Senior Living; Shrewsbury (MA); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

8 holidays & 3 floating holidays

Discounted Meal Program

Paid Training & Uniforms

Associate Referral Bonus Program

Health & wellness programs

401k with company match

Medical, Vision & Dental benefits

Tuition reimbursement

Vacation and PTO

Job summary

Benchmark Senior Living is seeking a Front Desk Receptionist in Shrewsbury, MA. The role serves as the information referral center for residents, families, staff, and visitors, while supporting basic computer-processing tasks as appropriate.

The position includes greeting guests, handling calls, coordinating appointments, and assisting residents with concierge needs. The job emphasizes friendly service and reliable scheduling in a senior living community.

Qualifications

• High school diploma or equivalent preferred.
• Expert knowledge of telephone system and ability to teach others.
• Evening and weekend availability as specified in the job posting.

Responsibilities

• Greet visitors and manage lobby flow.
• Handle phone calls professionally and route or answer questions.
• Provide concierge services (taxi calls, paper deliveries, etc.).
• Maintain appointment books for doctor, beauty, and other services.
• Keep lobby tidy and presentable.

Skills

Telephone system expertise

Customer service

Scheduling/organization

Education

High school diploma or equivalent

Job description

Joining the Benchmark Senior Living team means putting your passion to work. Associates thrive in a supportive, diverse, and skilled team that is committed to caring and dedicated service. With specialized training and educational programs, we empower you to explore your interests and growth opportunities. We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!

As the Front Desk Receptionist, you serve as the information referral center for our residents, families, potential residents, staff, guests, community contacts, and others visiting the community. In addition, the Front Desk Receptionist shall provide support for some computer processing duties as appropriate.

Responsibilities

• Greets visitors immediately upon arrival
• Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
• Offers refreshments (coffee, water, etc.) to visitors, where applicable
• Manages doctor appointment book and beauty appointment book.
• Manages beauty and barber appointment book
• Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
• Keeps lobby clean and neat, free of clutter and trash
• Starting rate $16.50 hourly

Requirements

• High school diploma or equivalent certificate preferred.
• Possesses expert knowledge of telephone system and capable of teaching others
• Must be able to work Tuesday and Wednesday 4:30pm-7:30pm Friday 2pm-7:30pm with weekend availability as needed

Benefits

As a community associate at Benchmark, you will have access to a variety of benefits including, but not limited to, the following:

• 8 holidays & 3 floating holidays
• Discounted Meal Program
• Paid Training & Company-provided Uniforms
• Associate Referral Bonus Program
• Physical & Mental Health Wellness Programs
• 401k Retirement Plan with Company Match
• Medical, Vision & Dental Benefits
• Tuition Reimbursement Program
• Vacation and Health & Wellness Paid Time Off
• Eligibility may vary by employment status