Receptionist / Client Service Representative

Manhattan Veterinary Group, P.C.; United States; On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k

Paid vacation and sick days

CE opportunities

Pet care discounts

Job summary

VCA Fairmount Animal Hospital is seeking a Receptionist/Client Service Representative to greet visitors, schedule appointments, handle payments, and answer calls in a fast-paced, pet-centered environment. The role emphasizes empathy for clients and teamwork with a caring hospital staff.

The position offers competitive wages, performance raises, and comprehensive benefits including health, dental, vision, 401(k), and generous pet discounts within a nationwide hospital network.

Qualifications

• Strong communication and organizational skills.
• Ability to work in a team environment.
• Minimum 1–2 years of customer service experience.
• Prior veterinary experience is helpful.

Responsibilities

• Greet visitors and manage reception area.
• Book appointments and process payments.
• Maintain records and answer phone calls.
• Support clients with empathetic, pet-focused service.

Skills

Communication

Organization

Teamwork

Customer service

Tools

POS systems

Job description

Receptionist/Client Service Representative

Do you want a career where you will stand out from the rest? Would you enjoy working in a beautiful, modern hospital with an unsurpassed reputation for exceptional medicine? Do you desire working with a collaborative and fun team who is truly passionate in their care for pets? If you answered yes to any of these, then VCA Fairmount Animal Hospital may be the place for you! VCA Fairmount Animal Hospital has been providing Central New York exceptional veterinary care for over 55 years. Check out our stellar reviews on google to see why we have become one of the most trusted veterinary care hospitals in all of Central New York. We are also AAHA accredited which means our hospital has been been evaluated on approximately 900 standards of veterinary excellence. Pets are our passion and keeping them healthy is our number one priority.

We are looking for our next Receptionist! In this position you are responsible for greeting visitors, booking appointments, handling payment transactions, maintaining records and answering telephones. You will also be working with both animals and pet owners in a caring and empathetic manner. The position is a vital part of our hospital as you will be providing support for our clients in a fast paced environment.

Qualifications

Important qualifications for this role include possessing strong communication organizational skills and being able to work in a team environment. We truly believe the success of our hospital is a result of working together as a team.

Benefits include:

• Highly competitive wages.
• Scheduled annual performance-based raises.
• Excellent health, dental and vision plans.
• 401k.
• Paid vacation and sick days.
• Continuing education and opportunities for advancement.
• Amazing pet care discount!
• Not only at our hospital but within a network of over 900 other hospitals, including specialty practices.

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Schedule

We are open Monday-Friday from 8am-6pm. Your schedule (35-40 hours) would include shifts within these hours and later if you are closing shift (7pm).

Experience

Minimum 1-2 year customer service experience. Prior veterinary experience helpful!

This position pays $18-$19 hourly depending on experience.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.