Receptionist - Total Veterinary Care Cicero

Total Veterinary Care Cicero; Brewerton (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

EAP

401k

Life Insurance

Disability

Pet care discount

Teladoc

Job summary

Total Veterinary Care Hospital in Cicero, New York, is seeking a friendly Receptionist to be the Director of First Impressions, greet clients, manage a multi-line phone system, and ensure every interaction reflects compassionate care.

You will coordinate appointments, maintain medical records, handle payments, educate clients on preventive care, and support a team dedicated to outstanding patient outcomes. Veterinary software experience and some weekend availability are preferred.

Qualifications

• Passion for providing excellent customer service and love for animals.
• Exceptional communication skills for handling stressful situations with good judgment.
• Strong organizational skills to prioritize and multitask in a fast-paced environment.
• Collaborative, team-first mindset with ability to work independently when needed.
• Experience with veterinary software is preferred; weekend/holiday availability may be required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care in every interaction.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure every pet receives the best care.
• Embody Compassion and Empathy: be a calming presence for clients, show empathy and respect in every situation, and treat each pet like your own.

Skills

Customer service

Communication

Multitasking

Teamwork

Flexible schedule

Tools

Veterinary software

Job description

Total Veterinary Care Hospital in Cicero, New York, is where compassionate care meets clinical excellence. We are driven by a singular mission: providing outstanding medical services to the companion animals we serve while fostering a supportive and educational environment for every single person who walks through our doors. Our commitment to the community is reflected in our excellent 4.5-star Google rating, a true testament to the quality of trust and care we build daily. If you are looking for a hospital where your dedication is recognized and the pursuit of excellence is the standard, this is the opportunity you have been waiting for.When you join the team at Total Veterinary Care Hospital, you gain the stability and resources of a wider organization dedicated to helping every teammate succeed. We prioritize professional development, offering mentorship programs and financial support for continuing education and credentialing, ensuring you can achieve your highest career goals, whether that means becoming a credentialed veterinary technician or moving into a leadership role. We know that doing your best work requires a healthy balance, and our supportive environment is designed to maximize operational efficiency and collaborative success for everyone on the floor.Our dedication to excellent patient outcomes is unwavering. You will work in a modern facility that supports comprehensive preventative, diagnostic, and surgical procedures. For cases requiring advanced expertise, our veterinarians benefit from seamless access to internal specialty consultations across the network, ensuring that every patient receives the highest level of care possible. We believe that equipping our teammates with the best tools and educational opportunities is fundamental to delivering the high standard of veterinary medicine our clients expect from us every single day.

Job Description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

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