Client Service Representative VCA Mountainview

Vicar Operating, Inc. dba VCA; United States; On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation/sick days

401(k)

Generous employee pet discounts

Job summary

The CSR team at VCA Animal Hospitals seeks a motivated, friendly individual to greet clients, manage phones, and guide pets to exam rooms.

You will liaise between clients and medical staff, schedule appointments, process payments, and provide product recommendations, including prescriptions where permitted.

This role offers growth potential, competitive benefits, and the chance to work in a fast-paced veterinary environment focused on compassionate pet care.

Qualifications

• Customer service experience required.
• Active listening and communication skills essential.
• Compassion for pets and people with understanding of others’ reactions.
• Decision-making to select best course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Liaise between clients and medical team.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions where permitted.
• Screen emergency and specialty patients.
• Manage medical records, charts, reports and correspondence.

Skills

Customer service

Active listening

Communication skills

Compassion for pets and people

Decision making

Problem solving

Physical ability

Microsoft Office

Education

High School Diploma/GED or equivalent

Tools

Microsoft Office

Job description

Are you looking for a fun, fast-paced, meaningful job? We are looking for a motivated, friendly, awesome person to be a part of our Client Service Representative (CSR) Team! Could this be you?

ESSENTIAL FUNCTIONS

• greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Liaison between client and medical team
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Screening emergency patients and incoming specialty patients
• Managing medical records, charts, reports and correspondence

Unlimited growth and promotions potential!

QUALIFICATIONS

• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

PAY RANGE

$16-$17 an hour based on experience

Job posting will close on October 1st, 2026

Benefits

We offer competitive compensation along with a comprehensive benefits package:

• medical
• dental
• vision
• paid vacation/sick days
• 401(k)
• generous employee pet discounts

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities.

From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year.

We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care.

The future of veterinary medicine is in our hands. Join us.