Receptionist & Client Care Specialist (Insurance)

Matt Basile - State Farm Insurance Agent; Dover (DE); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Matt Basile - State Farm Agent is looking for a friendly receptionist to greet visitors, answer calls, and support daily office operations in a fast-paced insurance office.

You will manage appointments, handle inquiries, and maintain client records while identifying opportunities to offer insurance options. Strong communication and organizational skills are essential, with a cooperative team-focused mindset and room for growth.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational abilities and multitasking.
• Comfortable with sales conversations.
• Basic computer skills including MS Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the right team.
• Manage appointment scheduling and office communications.
• Assist with inquiries and maintain customer records.
• Engage with customers to identify insurance options.
• Provide excellent customer service and follow up on needs.
• Support the team with administrative tasks and projects.

Skills

Communication

Interpersonal skills

Organizational skills

Sales conversations

Customer service

Tools

Microsoft Office

CRM systems

Job description

Matt Basile - State Farm Agent is looking for a friendly receptionist to greet visitors, answer calls, and support daily office operations in a fast-paced insurance office.

You will manage appointments, handle inquiries, and maintain client records while identifying opportunities to offer insurance options. Strong communication and organizational skills are essential, with a cooperative team-focused mindset and room for growth.