Receptionist - CDREC

Coast Dental; Port Charlotte (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coast Dental Port Charlotte is seeking a front desk administrative assistant to support the dental office. You will interact with patients by phone and in person, register new patients, schedule and confirm appointments, and verify insurance with EagleSoft under supervision.

Strong organizational skills, basic dental terminology knowledge, and familiarity with MS Word/Excel are preferred. Prior dental office or insurance experience is a plus, with a collaborative team environment in a busy

Qualifications

• Basic clerical and administrative skills.
• Excellent customer service with professional phone etiquette.
• Basic knowledge of insurance and dental terminology.

Responsibilities

• Interact with patients over the phone and in person with excellent customer service.
• Check in patients and complete registration under Office Manager guidance.
• Schedule patient appointments within operational standards.
• Confirm upcoming appointments two business days prior.
• Verify insurance two business days prior to visits and link in EagleSoft; obtain pre-authorizations if required.
• Process checkout by reviewing charts and ensuring documentation matches routing slips.
• File patient charts daily.
• Participate in morning huddles, chart reviews and routine meetings.
• Assist with monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Organization

Multi-tasking

Dental terminology

EagleSoft experience

Word processing

MS Excel

Insurance knowledge

Tools

Microsoft Word

Microsoft Excel

EagleSoft

Job description

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties and Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.

• Working knowledge of Internet Explorer and Microsoft Word required; knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications (Experience, Education, Licensure, Certification)

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.