Receptionist-Riverview ( MUST HAVE DENTAL EXPERIENCE)

Coast Dental; Riverview (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Coast Dental in Riverview, Florida, is seeking a friendly front desk assistant to support daily operations of a busy dental office. You will greet patients, answer phones, check in patients, and help with basic paperwork under the Office Manager supervision.

The role requires strong customer service, the ability to multi-task, and familiarity with dental terminology. Experience with insurance verifications, EagleSoft, Word, and Excel is preferred.

Qualifications

• Prior insurance and/or dental office experience preferred.
• Orthodontic or specialty practice experience preferred.
• Basic clerical and administrative skills.
• Excellent customer service and phone etiquette.
• Strong organizational and multitasking abilities.

Responsibilities

• Interact with patients on the phone and in person with excellent service.
• Check in patients and complete registrations under the Office Manager.
• Schedule appointments within operational standards.
• Verify insurance and determine coverage; link in EagleSoft.
• Ensure pre-authorizations are received prior to appointments if required.
• Complete checkout and verify chart accuracy against routing slips.
• File patient charts daily.
• Participate in morning huddle, chart review and routine office meetings.
• Keep front desk area clean and neat.
• Perform other duties as assigned.

Skills

Customer service

Front desk

Phone etiquette

Multi-tasking

Dental terminology

Insurance verification

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Job Purpose

Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.

Duties And Responsibilities

• Exercise excellent customer service while interacting with patients both over the phone and in person.
• Check in all patients and complete patient registration under the direction of the Office Manager.
• Schedule patient appointments within operational standards.
• Confirm patient appointments two (2) business days prior to the patients' appointments.
• Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.
• Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.
• File patient charts on a daily basis.
• Participate in morning huddle, chart review and all routine office meetings as necessary.
• Participate in monthly checklist activities as assigned.
• Keep front desk area clean and neat.
• All other duties and responsibilities as assigned.

Additional Responsibilities

• Basic clerical and administrative skills.
• Excellent customer service skills with professional and courteous phone etiquette.
• Basic knowledge of insurance and dental terminology helpful.
• Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.
• Experience with dental software such as EagleSoft preferred.
• Strong organizational skills with the ability to multi-task.

Qualifications

• Previous insurance and/or dental office experience preferred.
• Previous experience with orthodontic or other specialty practices preferred.