Receptionist

Coast Dental; Killeen (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a front desk associate for a dental office in Killeen, TX. The role includes patient check-in, registration, scheduling, insurance verifications, and basic paperwork under the Office Manager.

Candidates should provide excellent customer service, professional phone etiquette, and be proficient with Word/Excel and dental software like EagleSoft. Prior dental office experience is preferred.

Qualifications

• Customer-focused service delivery and professional communication.
• Familiarity with dental terminology and simple insurance concepts.
• Ability to schedule, coordinate, and document patient visits.
• Proficiency in common office software and dental software (EagleSoft).
• Experience in data entry, charting, and filing.

Responsibilities

• Check in patients and complete registrations under Office Manager guidance.
• Schedule patient appointments within established standards.
• Verify insurance coverage and benefits 2 business days before visits.
• Ensure pre-authorizations are obtained when required.
• Process check-out by reviewing charts and routing slips.
• File patient charts daily and maintain neat front desk area.
• Participate in morning huddles, chart reviews and meetings.
• Perform additional clerical duties as assigned.

Skills

Customer service

Phone etiquette

Scheduling appointments

Insurance verification

Dental terminology

Office software

EagleSoft

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Job description

Job Purpose:Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.Duties and Responsibilities:Exercise excellent customer service while interacting with patients both over the phone and in person.Check in all patients and complete patient registration under the direction of the Office Manager.Schedule patient appointments within operational standards.Confirm patient appointments two (2) business days prior to the patients' appointments.Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.File patient charts on a daily basis.Participate in morning huddle, chart review and all routine office meetings as necessary.Participate in monthly checklist activities as assigned.Keep front desk area clean and neat.All other duties and responsibilities as assigned.Additional Responsibilities:Basic clerical and administrative skills.Excellent customer service skills with professional and courteous phone etiquette.Basic knowledge of insurance and dental terminology helpful.Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.Experience with dental software such as EagleSoft preferred.Strong organizational skills with the ability to multi-task.Previous insurance and/or dental office experience preferred.Previous experience with orthodontic or other specialty practices preferred.