Receptionist-Riverview ( MUST HAVE DENTAL EXPERIENCE)

Coast Dental; Town of Riverview (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom is seeking a front desk receptionist for a dental practice in Wisconsin. The role involves greeting patients, handling phone inquiries, scheduling, and basic paperwork under the Office Manager guidance.

Ideal candidates will have customer service experience, knowledge of dental terminology, and familiarity with EagleSoft or similar dental software. Strong multitasking and organizational skills are essential for daily operations.

Qualifications

• Front desk duties including patient check-in and registration.
• Insurance verifications and link insurance in EagleSoft as directed.
• Pre-authorization checks when required.
• Accurate chart review and billing/documentation.

Responsibilities

• Check in patients and complete registrations under supervisor.
• Schedule appointments and confirm two business days prior to visits.
• Verify insurance coverage and pre-authorizations as needed.
• Complete check-out and review charts for accuracy.
• File charts daily and participate in staff meetings.
• Maintain clean front desk area and perform other duties as assigned.

Skills

Customer service

Phone etiquette

Organizational skills

Multi-tasking

Dental terminology

Microsoft Word

Microsoft Excel

Communication

Education

High school diploma or equivalent

Tools

EagleSoft

Microsoft Word

Microsoft Excel

Internet Explorer

Job description

Job Purpose:Function as support for the dental office at the front desk. This position is a combination of patient interaction and basic paperwork administration under the direction of the Office Manager.Duties and Responsibilities:Exercise excellent customer service while interacting with patients both over the phone and in person.Check in all patients and complete patient registration under the direction of the Office Manager.Schedule patient appointments within operational standards.Confirm patient appointments two (2) business days prior to the patients' appointments.Complete insurance verifications two (2) business days prior to all (general and specialty) patients' visits to determine coverage and benefit limits and link insurance in EagleSoft, as directed by office manager and/or ortho supervisor. Ensure pre-authorizations are received prior to appointments, if required.Complete check out process with each patient by reviewing charts to ensure that all information is written properly and procedures are documented and match the signed routing slip that the general dentist or specialist has submitted.File patient charts on a daily basis.Participate in morning huddle, chart review and all routine office meetings as necessary.Participate in monthly checklist activities as assigned.Keep front desk area clean and neat.All other duties and responsibilities as assigned.Additional Responsibilities:Basic clerical and administrative skills.Excellent customer service skills with professional and courteous phone etiquette.Basic knowledge of insurance and dental terminology helpful.Working knowledge of Internet Explorer and Microsoft Word required knowledge of Microsoft Excel preferred.Experience with dental software such as EagleSoft preferred.Strong organizational skills with the ability to multi-task.Previous insurance and/or dental office experience preferred.Previous experience with orthodontic or other specialty practices preferred.