Receptionist / Business Team Admin

Woodsedge-Community-Church; Spring (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

WoodsEdge Community Church in Spring, TX is seeking a receptionist to manage front desk activities, answer calls, greet visitors, and provide general office support for the Business Team. The role includes coordinating Hope Center reservations, assisting with mail, supplies, and volunteer coordination, and fostering a welcoming environment for staff and guests through thoughtful service and teamwork.

The position requires strong communication, organizational skills, and the ability to multitask

Qualifications

• High school diploma or equivalent.
• 3-5 years related work experience.
• Strong communication and people skills.
• Ability to multitask and stay organized.
• Experience with office equipment and supplies.

Responsibilities

• Answer incoming calls and direct callers to the appropriate associate.
• Direct visitors and provide information about events and ministries.
• Assist with mail distribution, supplies, and office administrative tasks.
• Coordinate Hope Center reservations and event registrations.
• Assist and train front desk volunteers and maintain lobby materials.
• Prepare reports and help with routine financial care tasks as needed.

Skills

Customer service

Phone handling

Multitasking

Organization

Communication

Education

High school diploma

Tools

Microsoft Office

CRM systems

Job description

Description

The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence and requisition of supplies, as well as providing general office support with a variety of clerical activities and related tasks for the Business Team.

Key Roles and Responsibilities

Reception

• Connect callers and walk-ins to the appropriate people or place for info.
• Direct callers to the website for assistance, if applicable.
• Advise callers and visitors with information regarding events for the various ministries.
• Assist with Financial Care requests (screen for regular attendees, advice initial steps to apply, what’s needed, etc., print documents for financial care team, scan and send).
• Pray with callers and visitors as led to do so.
• Assist callers / walk-ins on Hope Center reservations / process.
• Let Hope Center Director know when office food boxes are out / low
• Assist and train employees on copy room equipment (Printers, cutters, laminators, etc.)
• Update Lobby staff binder monthly or as needed
• Recruit and Train New Front Desk Volunteers
• Update volunteer folder documents
• Credit Card Training for New Hires
• Maintain workroom and supplies
• Shop for best prices on office supplies; code the supplies and send to accounts payable.
• Maintain inventory of office supplies.
• Contact provider for service as needed for copiers.
• Fax or assist those faxing documents, as needed.
• Maintains mail room
• Distribute daily mail / packages and sort to the correct employee / team
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Inform staff of deliveries for them.
• Coordinate pickups / deliveries for staff.
• Assist callers / walk-ins on Hope Center Reservations / process
• Let Hope Center Director know when office food boxes are out / low
• Assist callers / walk-ins on any event registration.
• Update lobby staff binder monthly or as needed.
• Crises Walkins
• Add to workflow in PCO & distribute to appropriate team
• Complete training in lay counseling & crises care
• Comfortable handling crises / manic people and situations
• Provide training documents to new admins.
• Add Newsletter submissions, respond and sort “contact us” as well as online connect cards & [e-mail] submissions
• Add those requesting newsletters to MailChimp
• Distribute and collect signatures for Financial Care envelopes as picked up.
• Run Sunday numbers and collect all numbers and make weekly report for lead team.
• Add to spreadsheets

Business Office

• Credit Cards
• Approve transactions daily.
• Put together credit card packets and train new employees.
• Ad Hoc processing of payables as needed.
• Responsible for pre-service preparations including distributing giving bags and café starting cash for all venues.
• Filing
• Run Report for first time givers.
• Pull giving statements upon request and giving questions
• Quarterly send report and all staff receipts to comptroller.
• Go to the bank weekly to deposit giving and submit mileage.
• Pay the Electricity Bill monthly and any bills as needed from the Business Office.

Facilities

• Send weekly Facility Schedule Report to various entities
• Distribute keys / fobs as needed and sign policy (update policy as needed)
• Unlock Buildings as needed.

Human Resources

• Set-up all new employees:
• Mail slots
• Order name plates
• Add to the WE staff phone list
• Orient new hires to phone use as needed
• Distribute and collect signatures for childcare and KidsEdge workers’ paychecks as picked up.

Other

• Cultivate volunteer team to act as backup, as needed
• Special projects as assigned
• Other duties as assigned
• Intentionally disciple others
• Maintain a strong working relationship by walking in our virtues of Holy, Humble, Healthy, Hungry.
• Actively communicating with appropriate individuals on relevant matters and events.
• This person is loving Jesus more, journeying together well with others in community and bringing tangible hope to more and more people. Intentionally disciple others
• Commitment to personal time with God every day to pursue a heart that loves Jesus, and to ongoing spiritual, personal, and professional growth
• Active prayer intercessor
• Agreement with our Statement of Faith, and demonstration of that faith through actions and lifestyle
• Order and stock all supplies for Staffe’.

Success Outcomes

• Well served internal and external customers
• Well organized, fully stocked, and functional workroom
• Proactively identifies opportunities to bring excellence to the role and responsibilities

Staff Expectations

• Commitment to personal time with God every day to pursue a heart that loves Jesus.
• Participation in staff prayer, staff meetings, training sessions, retreats, ministry related classes, trainings or events, and all staff events as required.
• Commitment to ongoing personal growth in spiritual maturity and professional growth.
• A valuable team player that seeks to make others better through service to others, development, leadership, collaboration, and healthy conflict resolution.
• A life-long learner willing to be coached, evaluated, and held accountable.
• Passion for welcoming and connecting people to God, His church, and one another.
• Active prayer intercessor
• Agreement with our Statement of Faith, and demonstration of our faith through actions and lifestyle
• Ownership of the WoodsEdge mission & values emphasizing prayer, passion, humility and kingdom-mindedness.
• Attend WoodsEdge Community Church
• Additional Responsibilities as assigned.
• Servant’s heart for whom no job is too small.

Requirements

• High school diploma or equivalent
• 3-5 years related work experience
• Knowledge of administrative and clerical procedures
• Knowledge of computers and relevant software applications
• Strong communication and people skills
• Highly professional, friendly and service oriented demeanor
• Ability to multitask
• Strong organization and time management skills
• Experience in crises care / kind bedside manner