Receptionist, Balise Toyota

Balise Motor Sales; West Springfield (MA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) with company match

Flexible spending accounts

Paid Time-Off

Employee discounts

Job summary

Balise Motor Sales in West Springfield, MA is seeking a Receptionist to greet customers, answer questions, and provide information on procedures. You will maintain a professional front desk and support administrative tasks in a dealership environment.

The role requires strong customer service, basic cash handling, and familiarity with Word, Excel, and ADP. The position offers hourly pay and benefits typical of an automotive dealership.

Qualifications

• Greeting customers and providing information on procedures or policies.
• Delivers excellent customer service throughout the visitor’s experience.
• Welcomes visitors in person or by phone and answers inquiries.
• Directs visitors using directories and clear instructions.
• Computes and records transaction totals; handles cash drawer.
• Counts cash at shift start and reconciles it at end of shift.
• Files and maintains service records.
• Prices parts or services and bills customers using calculators or registers.
• Uses ADP on a daily basis.
• Keeps informed of factory recalls and bulletins.
• Provides additional administrative support as needed.
• Issues receipts, refunds, credits, or change due to customers.
• Compiles and maintains non-monetary reports and records.

Responsibilities

• Greeting customers at the Reception and answering questions.
• Provide excellent customer service during the visit.
• Welcome visitors in person or on the telephone and refer inquiries.
• Direct visitors by using directories and giving instructions.
• Compute and record transaction totals.

Skills

Customer service

Communication skills

Cash handling

Organization

Education

Word & Excel training

Tools

ADP

Job description

Job Details

Job Location: Toyota West Springfield - West Springfield, MA 01089

Salary Range: $15.00 - $22.00 Hourly

Receptionist

Job Description:

• Greeting customers at the Reception, answering customers' questions and providing information on procedures or policies.


• Provides excellent customer service throughout the customers visit.


• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.


• Directs visitors by maintaining employee and department directories; giving instructions.


• Computing and recording transaction totals.


• Counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change, as well as reconciling the cash drawer at the end of the shift.


• Files and maintains all service records as required by the warrantor


• Establishing or identifying prices of parts or service and tabulating bills using calculators, cash registers, or computers.


• Using ADP on a daily basis


• Keeps informed of all factory recalls and bulletins.


• Provide additional administrative support as needed.


• Issuing receipts, refunds, credits, or change due to customers.


• Compiling and maintaining non-monetary reports and records.

Environmental & Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.

While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 25 pounds

Benefits Include:

• Health, dental, life and disability insurance


• 401(k) with company match


• Flexible spending accounts


• Paid Time-Off


• Employee discounts on service, parts and vehicles

Qualifications

• Customer Service experience


• Previous Receptionist experience is preferred but not required.


• Experience with ADP is preferred


• Cashiers need to be responsible and organized, and have good communication skills.


• Must be trained in Word & Excel