Automotive Parts Associate, Balise Honda West Springfield

Balise Motor Sales; West Springfield (MA); On-site; USD 22,041 - 33,062; Full time

Job summary

Balise Motor Sales is seeking a Parts Counter Associate at Honda West Springfield in West Springfield, MA. The role involves tracking incoming and outgoing parts, handling payments, and ensuring accurate billing through the service department and collision repair.

Responsibilities include packing and shipping parts to manufacturers, maintaining meticulous records, and using the parts manual to identify the correct items by make, model and year. Customer service excellence is essential.

Qualifications

• Experience in the automotive parts field.
• Strong customer service and organizational skills.
• Familiarity with vehicle products preferred.
• CDK knowledge preferred.

Responsibilities

• Track all incoming and outgoing parts for the dealership.
• Handle parts payment collection and ensure correct billing through service and collision departments.
• Package and ship parts back to the manufacturer.
• Complete appropriate record keeping by tagging parts with customer name and job number.
• Refer to parts manual to identify the right parts by make, model, and year.
• Provide high quality customer service.
• Answer phone calls with price quotes and information.
• Notify Parts Manager of out-of-stock parts or materials needing attention.
• Notify Service Advisor and Body Shops when parts have arrived and delivery dates.
• Assist in putting orders away promptly.
• Follow up on backordered parts.
• Other duties assigned by the Parts Manager.

Skills

Automotive parts field

Customer service

Organization skills

CDK Knowledge

Vehicle product familiarity

Job description

Job Details

Job Location: Honda West Springfield - West Springfield, MA 01089

Salary Range: $16.00 - $24.00 Hourly

Parts Counter Associate

Job Description

• Tracking all incoming and outgoing parts for dealership


• Handling parts payment collection and making sure all parts are billed correctly through service department and collision repair.


• Packaging and shipping parts back to the manufacturer


• Complete appropriate record keeping; including tagging all parts with customer name and job number for easy reference


• Refer to parts manual (hard copy & electronic format) to identify exactly the right parts for the make, model, and year of vehicles being serviced.


• Providing highest quality of customer service


• Answer phone calls providing price quotes and other information


• Notify Parts Manager of out-of-stock parts or materials that need immediate attention


• Notify Service Advisor and/or Customer when specialty parts have been received


• Notify the Body Shops when all parts have been arrived and when they will be delivered


• Assist in putting all order away in a timely manner


• Follow up on backordered parts


• Other duties assigned by the Parts Manager

Environmental & Physical Requirements

• While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk and hear.


• While performing the duties of this job, the employee may incidentally be required to stoop, kneel and crouch, lift weight or exert a force up to a maximum of 50 pounds


• This position may require up to 0-5% travel

Benefits Include

• Health, dental, life and disability insurance


• 401(k) with company match


• Flexible spending accounts


• Paid Time-Off

QualificationsSkills & Requirements

• Experience in the automotive Parts Field


• Customer service and organization skills


• Familiarity with the vehicle products is preferred, but not required


• CDK Knowledge and Experience is preferred, but not required