Receptionist (Annex Location)

Elizabeth Layton Center Inc; Ottawa (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Generous paid time off

Wellness resources

Collaborative team environment

Growth opportunities

Healthy work-life balance

Job summary

The Elizabeth Layton Center in Ottawa, KS is seeking a Receptionist to join the Operations team. This role greets clients, verifies insurance, answers calls, and assists with scheduling in a fast-paced behavioral health setting.

Ideal candidates will have a HS diploma, 3+ years of clerical and customer service experience, and a valid driver’s license. The position offers health benefits and opportunity for growth within a supportive team.

Qualifications

• High School Diploma or equivalent.
• 3+ years clerical or general office experience.
• 3+ years of customer service experience.
• Valid Driver's License and reliable transportation.
• Ability to pass all required background checks.

Responsibilities

• Greets clients and visitors and provides support to the care delivery system.
• Verifies insurance eligibility daily for appointments to ensure up-to-date information.
• Answers multi-line phone system and screens/transfers calls as needed.
• Collects fees and other pertinent information at client arrival.
• Enters information into appointment scheduler and EMR; informs clinician of arrivals.

Skills

Customer service

Phone etiquette

Data entry

Scheduling

Office software

Education

High school diploma or equivalent

Job description

Description

The Elizabeth Layton Center is seeking a Receptionist to join our Operations team in Ottawa, KS. If you thrive in a vibrant, supportive, and inclusive work environment, this is the opportunity you’ve been looking for!

Who we are:

Elizabeth Layton Center (ELC) is honored to be designated a Certified Community Behavioral Health Clinic (CCBHC), with locations in Ottawa and Paola, KS. CCBHCs offer a model of care focused on accessible and integrated behavioral health services. Our vision is to be recognized as the provider of choice for coordinated physical and behavioral health services in the communities we serve. ELC specializes in working with underserved populations to meet the growing needs unique to their situation and life experiences.

What we offer:

• Competitive compensation
• A comprehensive benefits package
• Generous paid time off
• Wellness resources to support your well-being
• A collaborative, supportive team environment
• Ongoing opportunities for professional growth
• A healthy work-life balance

Summary:

The?Receptionist?greets all clients and visitors to the Elizabeth Layton Center and provides support to our care delivery system.? This position is located?in Ottawa at our Franklin County Annex?and reports directly to the Operations Director.

Major Job Responsibilities:

• Greets all clients and visitors to the Elizabeth Layton Center
• Verifies insurance eligibility daily for all scheduled individual and medication therapy appointments to ensure that ELC has the most up-to-date and accurate information on file
• Answers multi-line telephone system, assess calls for emergency, screen/transfer calls, and take messages as needed
• Collect fees and other pertinent information when client arrives
• Copies medical cards and insurance cards, when necessary
• Enters/verifies information related to new clients and completes new client accounts in electronic medical record.
• Informs clinician that client has arrived
• Enters information into the appointment scheduler program
• Makes reminder calls, reschedules appointments, and back-fills provider schedules
• Obtains appropriate releases of information, when necessary
• Arrives for work on time
• Ability to be pleasant, friendly, and helpful to staff and visitors at all times
• Ability to retain relevant vital information and relay information to others as appropriate
• Perform other duties as assigned by the supervisor or designee
• Completes all required trainings as assigned
• Complies with ELC policies and procedures

Requirements

Education and/or Experience:

• Graduation from High School or the equivalent
• 3+ years clerical or general office experience required
• Previous computer, typing and data entry experience required
• 3+ years of customer service experience required
• Valid Driver's License and reliable transportation
• Ability to pass all required background checks

Knowledge, Skills, and Abilities:

• Ability to perform tasks accurately, effectively and in a timely manner
• Some knowledge of the procedures and policies of the assigned department
• General knowledge of modern office practices and procedures
• Ability to understand and follow oral and written instructions accurately
• Ability to establish and maintain effective working relationships with
• other employees, officials and the public
• Ability to safely perform major job responsibilities with or without reasonable accommodations

ELC is an Equal Opportunity Employer (EOE) and considers all applications irrespective of race, marital status, sex, age, skin color, religion, nationality, veteran status, disability or any other characteristic protected by law.