Clerical Support - FT

Eligibility Consultants, Inc. (ECI); Richardson (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401k with employer match

Paid Time Off (PTO)

Job summary

Eligibility Consultants, Inc. (ECI) is seeking a Clerical Support to assist multiple departments from the Central Business Office, reporting to the director. The role involves front desk duties, mail handling, patient and agency calls, data entry, and document processing.

The ideal candidate will have a high school diploma, basic MS Office skills, and a helpful, patient service mindset. Bilingual English/Spanish is a plus; a team-oriented environment is emphasized.

Qualifications

• High School diploma or GED required.
• Bilingual English/Spanish a plus.
• Basic knowledge of Microsoft Office (Outlook, Word, Excel).
• Prior customer service experience is a plus.

Responsibilities

• Attends ECI reception/front desk.
• Receives/distributes mail; answers inbound calls and contacts patients or agencies.
• Data entry, indexing, scanning, faxing, coding reports.
• Assist with application completion and forms requests.
• Maintain HIPAA confidentiality and professional communications.

Skills

Compassionate

Strong communication

Team player

Troubleshooting

Active listening

Education

High School diploma

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Description

Eligibility Consultants, Inc. (ECI)

WELCOME TO ECI!

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self-pay hospital patients find the means to pay their medical bills through participation in various government assistant programs. ECI's solutions encompass every potential self-pay patient from the lowest dollar outpatient and ER account to the most complex long-term disability.

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast-paced work force. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you.

Job Summary

Job Summary :

The Clerical Support position is responsible for providing support for all ECI departments. This position reports to the Central Business Office Director.

• Attends ECI reception/front desk
• Receives/distributes incoming/outgoing mail
• Answers inbound calls. Makes calls to patients, agencies, or others
• Data entry, indexing, scanning, faxing, coding reports
• Assists with application completion and/or forms requests
• Uses clear, simple language to ensure understanding
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI's Mission, Vision, and Core Values
• May be assigned other duties by management

Requirements

Soft Skills Needed for the Ideal Clerical Support Worker:

• A compassionate heart and a sincere desire to assist patients and coworkers
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble-shoot problems
• Listens effectively

Required Qualifications:

• High School diploma / GED (or higher)
• Bilingual English/Spanish a PLUS
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Prior costumer service experience a plus

Physical and Work Requirements:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
• Able to work Monday-Friday 8 am to 4:30 pm.

Employment Practices:

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off -PTO Bank, Health Savings Account, 401k with employer match, and employer paid basic life insurance.

ECI is a drug-free, smoke-free workplace. Candidates are required to pass a drug test before beginning employment.