Receptionist / Administrative Support

Berkshire District Attorney; Pittsfield, Northern (MA, KY); Hybrid; USD 40,000 - 54,000; Full time

Benefits offered by this job

Benefits package

Job summary

The Berkshire District Attorney’s Office seeks a full-time receptionist/administrative support to join our team. Bilingual candidates are encouraged to apply. Responsibilities include greeting visitors, answering calls, coordinating calendars, and handling mail and clerical tasks with strict confidentiality.

Proficiency in Microsoft Office and strong communication skills are required, along with the ability to manage multiple priorities and deadlines in a professional manner.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and the case management system.
• Excellent verbal and written communication skills with all levels.
• Strong organizational, time-management, and multitasking abilities.
• Discretion and confidentiality with sensitive information and records.
• Maintain a professional appearance and courteous demeanor.
• Complete all required ethics education and training.
• Familiarity with Office Personnel Policies and IT usage rules.
• Engage in training and professional development relevant to office duties.
• Interact respectfully with the public, judicial and law enforcement personnel.
• Complete tasks timely, accurately, and thoroughly.

Responsibilities

• Create a welcoming reception with a clean, professional area.
• Answer, screen, route calls; take messages and respond to inquiries.
• Greet visitors, direct to appropriate person, ensure security procedures.
• Coordinate and manage the meeting calendar for visitors and appointments.
• Handle mail/packets, faxes, and general clerical duties (data entry, case files).

Skills

MS Office

Verbal and written communication

Organization and multitasking

Discretion and confidentiality

Professional appearance and demeanor

Training and compliance

Public interaction

Timeliness and accuracy

Tools

Microsoft Office

Job description

The Berkshire District Attorney’s Office seeks to fill a full-time receptionist/administrative support position to join our team. Bilingual candidates encouraged to apply.

Responsibilities

• Create a welcoming and positive first impression by maintaining a clean, organized, and professional reception area.
• Answer, screen, and route incoming calls; take accurate messages and respond to general inquiries in a courteous and professional manner.
• Greet and assist visitors, direct them to the appropriate individual or department, and ensure established security and visitor procedures are followed.
• Maintain and coordinate the meeting calendar for visitors, appointments, and scheduled meetings.
• Process incoming and outgoing mail, including FedEx and UPS packages, and receive and distribute incoming faxes.
• Perform a variety of general clerical and administrative duties, including data entry, case file management, victim/witness correspondence, scanning, photocopying, printing, mailing, and filing.

Qualifications Required

• Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, as well as the office’s current case management system.
• Possess excellent verbal and written communication skills, with the ability to communicate effectively with individuals at all levels.
• Demonstrate strong organizational, time-management, and multitasking skills while managing multiple priorities and deadlines.
• Exercise discretion and maintain strict confidentiality when handling sensitive information and case-related records.
• Maintain a professional appearance, positive attitude, and courteous demeanor in all interactions.
• Complete all mandatory education and training requirements established by the State Ethics Commission.
• Become familiar with and comply with all applicable Office Personnel Policies, particularly those concerning confidentiality, sexual harassment, a drug-free workplace, and the appropriate use of information technology resources.
• Participate in training and professional development activities relevant to Office functions and responsibilities.
• Interact respectfully and professionally with members of the public, judicial and law enforcement personnel, and Office staff.
• Complete assigned work in a timely, accurate, thorough, and efficient manner.

Salary: $47,000 annually

The position reports to the Director of Administrative Services.

All full-time positions offer the Commonwealth’s benefit package that includes health, life, disability, dental/vision insurances, retirement plans, vacation, personal and sick leave. Payroll is bi-weekly and based on a 37.5-hour work week. All job offers are contingent upon the successful completion of a background check. All positions serve at the pleasure of the District Attorney.

Berkshire District Attorney’s Office is an EEO Employer with a firm commitment to diversity, equity and inclusion in hiring practices.