Receptionist Administrative Assistant

Better Talent; Frankfort (IL); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Health insurance

PTO

Disability insurance

Retirement plan

Job summary

Cornerstone Tax Service, Inc. in Frankfort, IL is seeking a Receptionist/Administrative Assistant to be the friendly first contact for clients in person, by phone, or via email. You’ll manage scheduling, invoicing, and file handling to ensure smooth office operations and accurate client service.

The role reports to the Owner, supports staff, and trains seasonal employees, with on-site work and a typical 8:30–4:30 schedule outside tax season and longer hours during tax season.

Qualifications

• Must be a people person.
• Customer service focused.
• High school diploma or equivalency.
• Minimum of 2 years of office administration or reception experience.
• Experience in professional services (accounting, finance, tax) preferred.
• Familiarity with standard office management procedures.
• Proficient in invoicing and receiving payments.
• Proficient in Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail and organizational skills.

Responsibilities

• Greet and welcome clients/guests in a professional and friendly manner.
• Answer and direct phone calls, take messages, and provide information to callers.
• Schedule, reschedule, and confirm client appointments for multiple staff.
• Invoicing clients and collection of payments using applicable software.
• Collating and packaging tax returns; reviewing outcomes with clients.
• Perform general clerical duties (copying, scanning, emailing, filing)
• Train seasonal employees and provide administrative support to staff as needed
• Monitor supply stock and order replacements—maintain a tidy office

Skills

People person

Customer service

Phone systems

Microsoft Office

Organization

Education

High school diploma or equivalency

Tools

Invoicing software

Microsoft Office

Job description

Cornerstone Tax Service - Receptionist / Administrative Assistant

Position: Full-Time
Location: Frankfort, IL, On-site

Company Overview

Cornerstone Tax Service, Inc. is a trusted, award-winning tax and accounting firm based in Frankfort, Illinois. For over a decade, our firm has been built on integrity, accuracy, and personal service. We provide comprehensive tax, accounting, individual and business advisory solutions designed to help individuals and small businesses achieve financial peace of mind. At Cornerstone, we combine professional expertise with genuine care—delivering the same high standards of service, precision, and respect that we expect of ourselves.

Position Summary

This position reports directly to the Owner and plays a key role in supporting both our clients and internal team. The Receptionist Administrative Assistant serves as the first point of contact for clients, providing a welcoming and professional experience whether in person, over the phone, or via email.

Day-to-day responsibilities include managing clerical and administrative tasks, coordinating client communications, maintaining organized records, and ensuring smooth office operations. The ideal candidate is personable, detail-oriented, and thrives in a client-focused environment where organization and communication are essential.

At Cornerstone Tax Service, you’ll be part of a collaborative team that values integrity, precision, and excellent service — the foundation of everything we do.

Responsibilities

• Greet and welcome clients/guests in a professional and friendly manner
• Answer and direct phone calls, take messages, and provide information to callers
• Scheduling, rescheduling, and confirming client appointments for multiple staff
• Invoicing clients and collection of payments using applicable software
• Collating and packaging tax returns
• Review tax return outcomes with clients by phone or in person
• Perform general clerical duties including making copies, scanning, emailing, faxing, mailing, and filing documents both manually and digitally
• Training seasonal employees
• Provide administrative support to staff members as neededMonitoring supply stock and ordering replacements
• Perform other office tasks such as stocking coffee station and housekeeping at the end of the day to include vacuuming, taking garbage out, and making sure the kitchen area is tidy
• Navigating our portal system and assisting clients with access

Qualifications

• Must be a people person
• Must be customer service focused
• High school diploma or equivalency
• Minimum of 2 years of experience in office administration or reception
• Requires industry-specific experience in professional services (accounting, finance, legal, tax).
• Healthcare billing/coding does not align with the required industry experience.
• Familiarity with standard office management procedures
• Proficient in using phone systems and handling multiple phone lines
• Must be proficient in invoicing and receiving payments
• Must be proficient in Microsoft Office
• Excellent written and verbal communication skills
• Strong attention to detail and organizational skills

Compensation & Schedule

Pay: $45,000 - $50,000 Annually

Paid time off (PTO, sick days, vacation)

Health insurance

Short-term and Long-term Disability

Retirement plan or account options

Schedule:

Outside of Tax Season: Monday – Friday, 8:30 a.m. – 4:30 p.m.

During Tax Season: Monday – Friday, 8:00 a.m. – 4:00 p.m.