Receptionist

The Salvation Army USA Central Territory; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

The Salvation Army USA Central Territory is seeking a receptionist to be the first point of contact for visitors and the public in Detroit. You will answer phones, greet guests, and provide basic clerical support to the social service department.

Ideal candidates have a high school diploma or GED and at least one year of receptionist experience, with strong confidentiality and professional communication skills. Proficiency in Microsoft Office 365, Teams, and SharePoint is preferred.

Qualifications

• High School Diploma / GED or equivalent.
• One year of receptionist experience preferred.
• Maintain strict confidentiality.

Responsibilities

• Greet visitors and direct them to the appropriate person.
• Answer phone calls and route them accordingly.
• Provide basic information to clients and assist with inquiries.
• Schedule appointments for clients with staff.
• Receive, sort, and distribute mail and packages.
• Maintain professional communication with staff, volunteers, and visitors.
• Perform other duties as assigned.

Skills

Customer service

Professionalism

Communication

Multitasking

Teamwork

Education

High School Diploma / GED

Tools

Microsoft Office 365

TEAMS

SharePoint

Job description

At The Salvation Army our employees are the heartbeat of our mission. We foster a community of passionate people dedicated to changing lives and bringing hope to those who need it most.

Position Summary:

The receptionist is the primary contact person with the public, answering the telephones and greeting those who enter our complex. Courtesy, reliability, and congeniality are the most important aspects that this person needs to display. The position also provides some administrative support to the social service department.

Essential Responsibilities:

• Greet visitors who come into the building and direct them to the appropriate person or place
• Monitor the foyer and reception area and make sure clients are not loitering or wandering the building.
• Answer all incoming phone calls and direct the calls to the correct person. If the person is unavailable, take a written This applies as well to visitors who come in person.
• Assist phone clients and visitors with basic information requested.
• Make appointments for clients to see other staff members as needed.
• Receive, sort, and distribute mail/packages according to Salvation Army policy.
• Send outgoing mail with the mail carrier.
• Communicate effectively and professionally with co-workers, supervisors, volunteers and visitors.
• Perform other duties as assigned.

Qualifications:

Education/Experience:

• High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• One year of receptionist experience preferred.

Skills, Knowledge & Abilities:

• Maintain strict confidentiality.

Computer Skills:

• Working knowledge in Microsoft Office 365
• Working knowledge of TEAMS and SharePoint

Certificates and Licenses:

• Complete Safe from Harm training, and keep current as needed