Receptionist (7036)

Paycom - ATS; Asheboro (NC); On-site; USD 18,000 - 20,000; Full time

Job summary

The Salvation Army in Asheboro, NC is seeking a front desk receptionist to provide courteous telephone support, greet visitors, and manage messages and donations. This role requires effective communication, accuracy in record-keeping, and the ability to sign in guests and issue badges.

Two years of relevant experience and a high school diploma are requested. The job focuses on clerical tasks, front-desk operations, and professional, courteous customer service in a lobby environment.

Qualifications

• High school diploma or GED required.
• Two years of progressively responsible experience in a role with telephone switchboard responsibilities.
• Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Responsibilities

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives, greets, and announces visitors in a courteous and tactful manner.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in and gives them a badge.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for donations.
• Maintains the neatness of the reception area.
• Performs other related work as required.

Skills

Telephone handling

Phone routing

Customer courtesy

Message taking

Sign-in management

Intercom announcements

Reception duties

Emergency response

Professional image

Attendance compliance

Education

High school diploma or GED

Two years of receptionist experience

Job description

Job Details: Job Location: NSC-Asheboro Corps - ASHEBORO, NC 27203, Salary Range: $13.10 - $14.74 Hourly, Job Category: Admin Support, Job Summary

Answers the telephone in a courteous manner and directs calls to the appropriate destination; records accurate and complete messages when necessary; receives and receipts deliveries and donations; greets and announces visitors and clients; provides general information about The Salvation Army's operations and services; performs routine clerical work such as typing and filing.

Essential Functions

This job description should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
• Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
• Receives, greets, and announces visitors in a courteous and tactful manner.
• Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in and gives them a badge.
• Receives and prepares receipts for donations, packages, express mail, and items delivered to the lobby; notifies proper individuals of item arrival by telephone and delivers to the appropriate office.
• Makes various announcements over the intercom such as car lights being left on in the parking lot or announcements for donations.
• Maintains the neatness of the reception area.
• Performs other related work as required.

Qualifications: Knowledge, Skills and Abilities

• Ability to operate a telephone and/or switchboard.
• Ability to direct phone calls to the appropriate person or destination.
• Ability to respond to callers and visitors in a courteous and tactful manner.
• Ability to screen calls in a courteous and tactful manner.
• Ability to work with people in a calm, courteous, and tactful manner.
• Ability to record accurate messages, or put them in voice mail.
• Ability to maintain an adequate supply of sign-in forms and employment applications.
• Ability to respond to emergencies in a calm and effective manner.
• Ability to project a positive and professional image of The Salvation Army.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate the English language.

Education and Experience

High school diploma or G.E.D. required, and Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities, or Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Licenses and Certifications

None

Physical Requirements/Working Conditions

Work is performed in the lobby area where there are physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.