Receptionist (2nd shift)

The Recovery Village; Worcester (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical, dental, and vision coverage

Benefits and employee programs

Job summary

Promises / Washburn House in Worcester, MA is seeking a full-time Receptionist to cover Monday through Friday, 3:00 pm to 11:30 pm. You will greet visitors, answer calls, and support admissions with a courteous, patient-centered approach.

As the first point of contact for clients and families, you will help direct inquiries, maintain lobby appearance, and provide excellent customer service while coordinating with clinical and administrative teams in a fast-paced behavioral health setting.

Qualifications

• High school diploma or equivalent.
• Minimum of six months of customer service experience.
• Healthcare or front-desk experience is preferred.
• Experience working in a fast-paced front office.

Responsibilities

• Handle front lobby telephone coverage and greet visitors.
• Coordinate with admissions and staff for expected visitors.
• Route calls to appropriate departments and provide information.
• Maintain lobby appearance and deliver excellent customer service.

Skills

Customer service

Multitasking

Phone etiquette

Communication

Education

High school diploma or equivalent

Job description

Promises / Washburn House is seeking a Full-Time Receptionist Schedule Monday-Friday 3pm to 11:30pm

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve. At the Washburn House addiction treatment center in Worcester, Massachusetts, we strive to provide a higher level of care. Our vision includes constantly enhancing and perfecting our techniques to provide our clients with the best therapeutic options possible. Through a close-knit community of staff, residents, and family, we can build a brand-new life for our clients.

Position Summary

The Receptionist provides front lobby telephone coverage for one of Promises Behavioral Health's residential facilities or other offices and serves as initial greeter for visitors, families and potential clients.

Primary Duties & Responsibilities

• Works with the admissions staff and other internal team members to determine and maintain a list of expected clients or quests that could be visiting or arriving at the facility or office.
• Notifies the appropriate team member when clients or quests arrives.
• Provides primary telephone coverage for the Facility and ensures calls are transferred to the appropriate department.
• Provides accurate information and/or directs callers to the appropriate team member to answer inquires.
• Maintains front office and lobby appearance.
• Provides excellent customer service and directs customer flow.

Knowledge, Skills, and Abilities

• Understands and respects cultural diversity.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Participate in continuing professional development.
• Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
• As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
• Strong written and verbal communication skills
• Customer service skills
• Multitasking and prioritizing
• Ability to work under pressure
• Strong attention to detail
• Professional phone etiquette

Education

High school diploma or equivalent.

Experience

• Minimum of six (6) months of Customer Service experience
• Experience working for a healthcare company preferred.
• Previous Receptionist experience in a fast paced, busy front office environment preferred.

Benefits

• Enjoy a range of benefits, including a 401(k) plan, paid time off, comprehensive medical, dental, and vision coverage, and so much more!