Receptionist (2nd shift)

The Recovery Village; Worcester (MA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Medical coverage

Dental coverage

Vision coverage

Job summary

Promises Behavioral Health in Worcester, Massachusetts, is seeking a Full-Time Receptionist to greet visitors, answer phones, and support front desk operations at the Washburn House.

You will collaborate with admissions staff and clinical teams, manage appointment inquiries, and help maintain a welcoming, organized lobby while providing friendly, professional service in a fast-paced behavioral health environment.

Qualifications

• Minimum of six (6) months of Customer Service experience.
• Experience working for a healthcare company preferred.
• Previous Receptionist experience in a fast paced, busy front office environment preferred.

Responsibilities

• Maintains a list of expected visitors or guests and notifies the appropriate team member upon arrival.
• Provides primary telephone coverage for the facility and routes calls to the correct department.
• Provides accurate information and directs inquiries to the appropriate team member.
• Maintains front office and lobby appearance and demonstrates professional phone etiquette.
• Delivers excellent customer service and manages visitor flow.

Skills

Customer service

Verbal communication

Multitasking

Attention to detail

Phone etiquette

Cultural sensitivity

Work under pressure

Education

High school diploma or equivalent

Job description

Promises Behavioral Health is seeking a Full-Time Receptionist

Pay: $17.00 to $20.00/hr.

About Our Organization

This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care.

While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve.

At the Washburn House addiction treatment center in Worcester, Massachusetts, we strive to provide a higher level of care. Our vision includes constantly enhancing and perfecting our techniques to provide our clients with the best therapeutic options possible. Through a close-knit community of staff, residents, and family, we can build a brand-new life for our clients.

Position Summary

The Receptionist provides front lobby telephone coverage for one of Promises Behavioral Health's residential facilities or other offices and serves as initial greeter for visitors, families and potential clients.

Primary Duties & Responsibilities

• Works with the admissions staff and other internal team members to determine and maintain a list of expected clients or quests that could be visiting or arriving at the facility or office.
• Notifies the appropriate team member when clients or quests arrives.
• Provides primary telephone coverage for the Facility and ensures calls are transferred to the appropriate department.
• Provides accurate information and/or directs callers to the appropriate team member to answer inquires.
• Maintains front office and lobby appearance.
• Provides excellent customer service and directs customer flow.

Knowledge, Skills, and Abilities

• Understands and respects cultural diversity.
• Demonstrate adherence to accepted ethical and behavioral standards of conduct.
• Participate in continuing professional development.
• Follow organization policies and procedures addressing the care of individuals served identified as at risk for suicide, including requirements for screening, assessment, and monitoring.
• As applicable based on job role, knowledgeable about strategies for treating alcohol, cocaine, and other drug abuse.
• Strong written and verbal communication skills
• Customer service skills
• Multitasking and prioritizing
• Ability to work under pressure
• Strong attention to detail
• Professional phone etiquette

Education: High school diploma or equivalent.

Experience

• Minimum of six (6) months of Customer Service experience
• Experience working for a healthcare company preferred.
• Previous Receptionist experience in a fast paced, busy front office environment preferred.

Enjoy a range of benefits, including a 401(k) plan, paid time off, comprehensive medical, dental, and vision coverage, and so much more!