Receptionist (20 hours weekly) (101628)

Equus; Pittsburgh (Allegheny County); On-site; USD 23,000 - 32,000; Full time

Job summary

Equus Workforce Solutions in the United States is seeking a Customer Service Associate to manage center flow, greet customers, collect information, and connect visitors with staff for appointments and services.

You will track wait times, coordinate with department leads, provide accommodations (including language support), translate as needed, and help maintain welcoming reception areas while ensuring compliance with program requirements.

Qualifications

• High School Diploma or equivalent.
• Four years direct customer service experience in a clinical or social service environment.
• Experience in a fast-paced, team environment that is performance driven.
• Experience with publicly-funded programs; TANF experience preferable.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.

Responsibilities

• Manages customer flow within the center.
• Greets customers and connects them with staff for appointments and other activities to meet their needs.
• Collects information from customers and scans into the system.
• Coordinates with department leads to ensure customers are seen timely and that their needs are met.
• Tracks customer wait times and makes recommendations for improvement; implements processes to improve customer service.
• Enters and/or updates customer information in the system at each visit.
• May refer customers to other providers, as needed to meet individual needs.
• Provides and/or coordinates accommodations for customers, including language accommodations.
• Translates or interprets for customers as needed or arranges for such services.
• Oversees the reception areas and ensures posters in required languages are present, materials stocked, and areas welcoming.
• Participates in the center's overall customer service team to resolve barriers to service.

Skills

Customer service

Engagement

Motivational interviewing

Care management

Communication

Education

High School Diploma or equivalent

Tools

Electronic systems

Job description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Manages customer flow within the center
• Greets customers, reviews systems and information customers provide to ensure they are connected to staff onsite for appointments and other activities to meet their needs
• Collects information from customers and scans into the system
• Coordinates with department leads to ensure customers are seen timely and that their needs are met .
• Tracks customer wait times and makes recommendations for improvement Implements processes to continuously improve customer service
• Enters and/or updates customer information in specified system at each visit
• May make referral of customers to other providers, as needed to meet individual needs
• Provides and or coordinates for the provision of accommodations to serve customers, including language accommodations
• Translates or interprets for customers as needed (or arranges for such services)
• Oversees the reception areas.
• Ensures that required posters in in required languages are in place, that customer materials are well-stocked at all times, and that reception area(s) are welcoming to customers and others
• Participates as part of the center's overall customer service team to communicate issues and resolve any barriers to providing quality customer service

Qualifications

• High School Diploma or equivalent
• Four years direct customer service experience in a clinical or social service environment
• Experience in a fast-paced, team environment that is performance driven
• Exceptional customer service and engagement skills; prefer training or experience in motivational interviewing and care management techniques
• Excellent organizational skills and strong attention to detail
• Experience with publicly-funded programs; TANF experience preferable
• Experience in assessing the need for and making reasonable accommodations for customers
• Knowledge of laws and regulatory requirements related to program responsibilities
• Ability to use various electronic systems to carry out duties and responsibilities

Additional Information

Starting Hourly Salary: $20/hr

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].

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