Receptionist

Paycom; Woonsocket (RI); On-site; USD 23,000 - 26,000; Part time

Job summary

Woonsocket Health & Rehabilitation Centre is seeking a part-time Receptionist to manage the front desk, greet residents and visitors, and support administrative tasks in a healthcare setting.

The ideal candidate will demonstrate excellent customer service, compassion, and the ability to handle a busy front desk while upholding privacy and security standards.

Qualifications

• High school diploma or equivalent.
• 1+ years of receptionist/admin/customer-service experience.
• Healthcare setting experience preferred.
• Excellent verbal and written communication skills.
• Basic proficiency in Microsoft Office and ability to learn EHR systems.

Responsibilities

• Greet and welcome residents, families, vendors, and visitors at the front desk.
• Monitor the front entrance and enforce sign-in, visiting hours, and health screening protocols.
• Manage a multi-line telephone system and route calls; take detailed messages.
• Assist residents with basic requests or direct to nursing staff.
• Perform light clerical duties: mail, data entry, filing, admissions packets, supplies.
• Follow facility emergency codes and direct EMS to the correct location.
• Maintain HIPAA privacy and confidentiality of resident information.

Skills

Customer service

Communication

Professional telephone voice

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Job Details

Job Location: Woonsocket, RI 02895

Position Type: Part Time

Education Level: None

Salary Range: $16.50 - $19.00 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Health Care

Job Title: Receptionist

Department: Business Office

Reports directly to: Business Office Manager, Clinical Services Administrator

Schedule: Part-Time on Weeknights (4:30pm-7pm) and Weekends (9am-5:30pm)

Pay: Starting at $16.50 per hour.

SUMMARY

The Receptionist serves as the face of Woonsocket Health & Rehabilitation Centre. In this role, you will be the first point of contact for our residents, their families, and visiting healthcare professionals. The ideal candidate will possess excellent customer service skills, a compassionate demeanor, and the ability to manage a busy front desk while maintaining a secure and welcoming environment.

KEY RESPONSIBILITIES

• First Impressions: Greet and welcome residents, family members, vendors, and visitors with a friendly and professional demeanor.
• Access & Security: Monitor the front entrance, ensuring all visitors sign in and out properly. Enforce facility visiting hours and current health screening protocols (e.g., temperature checks, mask requirements) as needed.
• Communications: Manage a multi-line telephone system. Answer, screen, and route outside calls to the appropriate departments or on-call staff, and take detailed messages when necessary.
• Resident Support: Assist residents who come to the front desk with basic requests or direct them to the appropriate nursing staff.
• Administrative Support: Perform light clerical duties such as sorting mail, data entry, filing, preparing admission packets, and managing front-office supplies.
• Emergency Response: Remain calm and follow established facility protocols during emergency codes, including directing emergency medical services (EMS) to the correct location within the building.
• Confidentiality: Maintain strict compliance with HIPAA regulations regarding resident health information and privacy.

QUALIFICATIONS

• Education: High school diploma or equivalent required.
• Experience: 1+ years of experience in a receptionist, administrative, or customer service role. Previous experience in a healthcare, hospital, or skilled nursing setting is highly preferred.
• Communication: Exceptional verbal and written communication skills with a clear, professional telephone voice.
• Technical Skills: Basic proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to quickly learn facility-specific software or electronic health record (EHR) systems.
• Soft Skills: High level of empathy, patience, and professionalism when interacting with elderly residents and family members who may be under stress.
• Reliability: Strong track record of punctuality and attendance, as this role is critical to the facility's weekend and after-hours operations.