Receptionist

Eden Senior Care, LLC; Wilkes-Barre (Luzerne County); On-site; USD 18,000 - 26,000; Part time

Job summary

Edenbrook at Hampton, a facility under the Eden Senior Care, LLC network, is seeking a Receptionist to join the team. The role is the first point of contact for visitors, demanding professionalism, excellent customer service, and strong organizational skills to support administrative tasks and resident trust management.

In addition to greeting guests, you will handle scheduling, AP tasks, and care conferences while maintaining confidentiality and complying with regulations.

Qualifications

• Excellent customer service and communication skills.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Ability to handle multiple tasks with accuracy.
• Experience as receptionist in healthcare or long-term care is preferred.

Responsibilities

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, routing calls to the appropriate party.
• Assist in scheduling staff to ensure resident needs and compliance with regulations.
• Maintain accurate monthly and daily staffing records, ensuring timely completion.
• Secure shift coverage for open positions, vacations, call-offs, and vacancies.
• Maintain resident trust fund accounts with accuracy and confidentiality.
• Handle sensitive information with discretion and confidentiality.
• Assist with administrative tasks including document scanning, AP, and scheduling care conferences.

Skills

Telephone etiquette

Customer service

Organizational skills

Tools

Outlook

Microsoft Office

Job description

Edenbrook at Hampton is a proud member of the Eden Senior Care network committed to providing exceptional care and enhancing the well-being of our residents. We believe in creating an environment that promotes physical, emotional, and social wellness. As we continue to grow, we are seeking a dedicated Receptionist to join our team and contribute to the health and happiness of our residents.

Position: Receptionist

Shift: 4:00 pm- 8:00 pm ( Every 3rd Weekend Rotation)

Pay: $16.00/ HR

Qualifications: Excellent telephone etiquette, strong customer service skills, and basic proficiency with Outlook, Microsoft Office, and related applications.

The Receptionist at Edenbrook at Hampton is the first point of contact for visitors and guests. This role requires exceptional customer service skills, professionalism, and organizational abilities. In addition to greeting guests, the Receptionist supports the facility’s administrative functions, including resident trust management, AP tasks, scheduling care conferences, and more.

Main responsibilities

• Provide exceptional customer service by greeting all visitors and guests in a friendly and professional manner.
• Operate multi-line phone and paging systems, efficiently routing calls to the appropriate party.
• Assist in scheduling staff to ensure resident needs and compliance with federal, state, and local regulations.
• Maintain accurate monthly and daily staffing records, ensuring they are completed in a timely manner.
• Secure shift coverage for open positions, vacation requests, call-offs, and vacancies.
• Maintain resident trust fund accounts, ensuring accuracy and confidentiality.
• Handle sensitive information regarding residents and facility matters with professionalism and discretion.
• Assist with various administrative tasks, including document scanning, AP, and scheduling care conferences.

Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Previous experience as a receptionist in a healthcare or long-term care setting is preferred.
• Familiarity with multi-line phone systems.
• Ability to handle sensitive information with discretion and maintain confidentiality.