Receptionist

Mission Pet Health; Wheat Ridge (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401k plan

Life Insurance

Disability coverage

Educational assistance (AVMA programs)

Pet care discount

Teladoc access

Job summary

West Denver Veterinary Hospital & Wellness is seeking a friendly receptionist to join our compassionate team serving Wheat Ridge and surrounding communities. You will manage multi-line calls, greet clients, schedule appointments, and help with financial transactions, ensuring smooth daily operations and excellent client service.

You bring a passion for animal care, outstanding communication, and strong organizational skills.

Qualifications

• Passion for customer service and love for animals.
• Strong communication and ability to stay calm under pressure.
• Strong organizational and multitasking abilities.
• Team-oriented with ability to work independently.
• Experience with veterinary software preferred.
• Flexible schedule including some weekends and holidays required.

Responsibilities

• Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure seamless care coordination: maintain accurate medical records, manage appointment schedules, and handle financial transactions.
• Advocate for pet health: educate clients on preventive care and hospital services.
• Embody compassion and empathy: be a calming presence for clients and treat every pet with care.

Skills

Customer service

Communication skills

Organization

Team player

Veterinary software

Flexible schedule

Job description

At West Denver Veterinary Hospital & Wellness, you join a compassionate team that has served the Wheat Ridge community since 2018. We believe in being a partner in pet healthcare, centered on a philosophy of prevention, early diagnosis, and advanced care to ensure pets live long, happy lives. The quality of our care is reflected by the excellent community trust we have earned, showcased by our 4.7-star Google rating. If you are seeking a supportive environment where you can truly connect with clients and deliver high-quality small animal medicine, this is your opportunity to do your best work. We are actively looking for committed teammates who want to grow alongside a dedicated group. Our culture emphasizes full-service care and clear communication, ensuring that every member of the team feels supported in providing the best medical outcomes. When you join us, you become part of a practice that values comprehensive care, covering everything from routine wellness to urgent needs. We offer consistent operating hours throughout the week, M-F from 7:00 AM to 6:00 PM, including Saturday availability every other week, helping to create a predictable schedule for our whole team. Your commitment to excellent medicine is supported by our wide array of services. We are equipped to handle the full scope of small animal care, prioritizing Wellness and Prevention as our foundation. You will regularly utilize Testing and Diagnostics to achieve early diagnosis, coupled with extensive opportunities in Advanced Care and Surgical Procedures. Furthermore, we are prepared to handle time-sensitive cases, offering both Urgent Care and Emergency Care services to our community. This diverse caseload ensures that you will constantly expand your skill set and remain engaged in complex medical decision-making. Wheat Ridge, Colorado, offers an ideal location just outside of Denver, providing easy access to all the opportunities and recreation the region is known for. Situated in the heart of the metro area, you enjoy the benefits of a close‑knit community while being minutes away from major cultural centers and Rocky Mountain adventure. It is a welcoming area, evidenced by the trust clients place in us, where you can establish deep community ties while enjoying the renowned Colorado lifestyle.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $18-$22 per hour based on experience.
• Offering a sign‑on bonus of $2,500.00.

How You're Supported

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Benefits & Perks

• Competitive Compensation: A competitive hourly rate or salary based on your experience and role.
• Health & Wellbeing: We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Financial Security: Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.
• Commitment to Growth: We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.
• The Power of a Network: Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Valuable Perks: Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.