Receptionist

Mission Pet Health; Aurora (CO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

401k retirement options

Life Insurance

Disability coverage

Medical/Dental/Vision

Employee Assistance Program

Job summary

Mission Pet Health is seeking a receptionist for its Aurora, CO-based team. You will be the front-line contact, greeting clients, and guiding them through appointments and payments with empathy and professionalism.

You will support care coordination, maintain records, and promote preventive care. A customer-service passion, strong communication, and teamwork are essential in our collaborative, pet-first environment.

Qualifications

• Strong customer service mindset and genuine love for animals.
• Excellent communication skills and ability to manage stressful situations with good judgment.
• Highly organized with ability to multitask in a fast-paced environment.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a compassionate attitude.
• Ensure Seamless Care Coordination: maintain accurate records, manage appointments, and handle payments.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: provide a calm, respectful presence for clients and pets.

Skills

Customer service

Communication

Organizational skills

Teamwork

Vet software

Job description

Welcome to Happy Tails Veterinary Center in Aurora, CO. Since 2012, we have built a reputation based on comprehensive, quality care, earning us an outstanding 4.5-star Google rating reflective of the community's trust. We are deeply proud to operate as an American Animal Hospital Association (AAHA) accredited facility. This recognition, which only 15% of hospitals in the US and Canada achieve, means we commit to meeting or exceeding AAHA’s rigorous benchmarks across surgery, patient care, diagnostics, and anesthesiology. If you are looking for an opportunity where practicing high-standard medicine is the baseline expectation, this is where you will do your best work. When you join our dedicated team, you are entering a supportive and collaborative environment alongside four dedicated doctors and our knowledgeable teammates. Our culture is focused on helping every teammate succeed, whether that means advancing your clinical skills or moving toward a leadership role. Happy Tails is part of a broader network that provides robust support for continuous education and growth, including access to internal resources like specialty consultations. We prioritize strong workflow support, ensuring that you can focus your energy entirely on delivering superior patient care without unnecessary distractions. At Happy Tails, you will be practicing small animal medicine that addresses the full scope of patient needs. We offer comprehensive services ranging from routine wellness and prevention to advanced surgical procedures and urgent care. Our commitment to the highest standards is reinforced daily by our AAHA status, ensuring our diagnostic imaging, exam facilities, and anesthetic protocols are world-class. We proudly offer same-day appointments, keeping our pace dynamic and challenging, and giving you ample opportunity to utilize your full range of clinical skills in Advanced Care, Testing & Diagnostics, and beyond. Aurora, Colorado offers an ideal blend of metropolitan convenience and accessibility to the natural beauty the region is famous for. As a major suburb of Denver, you benefit from a rich community environment while still having easy access to world-class dining, arts, and professional sports. If you enjoy the outdoors, Aurora places you within easy reach of mountain recreation, hiking, and skiing, providing a tremendous quality of life outside the hospital. Join us in a location that truly supports both your professional ambitions and your personal life.

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow

Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.