Receptionist

West Denver Veterinary; Wheat Ridge (CO); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement options

Life Insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc access

Discounted veterinary care for your 4‑

Discounted veterinary care for your: 0

Pet-care discounts

Job summary

West Denver Veterinary Hospital & Wellness in Wheat Ridge, Colorado is seeking a friendly Receptionist to join our compassionate team. You will manage a multi-line phone system, greet clients, coordinate appointments, and help maintain accurate medical records while supporting smooth hospital operations.

This role emphasizes client communication, preventative care education, and teamwork in a busy small-animal practice.

Qualifications

• Excellent customer service and communication with clients.
• Ability to manage stressful situations with good judgment.
• Strong organizational and multitasking skills in a fast-paced environment.
• Collaborative, team-first mindset; able to work independently when needed.
• Experience with veterinary software preferred; some weekends/holidays required.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure Seamless Care Coordination: maintain accurate medical records, manage appointments, and handle transactions.
• Advocate for Pet Health: educate clients on preventative care and hospital services.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet with care.

Skills

Customer service

Communication skills

Organization

Teamwork

Flexible schedule

Weekend availability

Veterinary software knowledge

Tools

Veterinary software

Job description

Description & Requirements

Company Overview: At West Denver Veterinary Hospital & Wellness, you join a compassionate team that has served the Wheat Ridge community since 2018. We believe in being a partner in pet healthcare, centered on a philosophy of prevention, early diagnosis, and advanced care to ensure pets live long, happy lives. The quality of our care is reflected by the excellent community trust we have earned, showcased by our 4.7-star Google rating. If you are seeking a supportive environment where you can truly connect with clients and deliver high‑quality small animal medicine, this is your opportunity to do your best work. We are actively looking for committed teammates who want to grow alongside a dedicated group. Our culture emphasizes full‑service care and clear communication, ensuring that every member of the team feels supported in providing the best medical outcomes. When you join us, you become part of a practice that values comprehensive care, covering everything from routine wellness to urgent needs. We offer consistent operating hours throughout the week, M‑F from 7:00 AM to 6:00 PM, including Saturday availability every other week, helping to create a predictable schedule for our whole team. Your commitment to excellent medicine is supported by our wide array of services. We are equipped to handle the full scope of small animal care, prioritizing Wellness and Prevention as our foundation. You will regularly utilize Testing and Diagnostics to achieve early diagnosis, coupled with extensive opportunities in Advanced Care and Surgical Procedures. Furthermore, we are prepared to handle time‑sensitive cases, offering both Urgent Care and Emergency Care services to our community. This diverse caseload ensures that you will constantly expand your skill set and remain engaged in complex medical decision‑making. Wheat Ridge, Colorado, offers an ideal location just outside of Denver, providing easy access to all the opportunities and recreation the region is known for. Situated in the heart of the metro area, you enjoy the benefits of a close‑knit community while being minutes away from major cultural centers and Rocky Mountain adventure. It is a welcoming area, evidenced by the trust clients place in us, where you can establish deep community ties while enjoying the renowned Colorado lifestyle.

Job Description

At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e‑mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder – sometimes these messages get filtered out.

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi‑line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast‑paced environment.
• A collaborative, team‑first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.
• The pay range for this position is $18–$22 per hour based on experience.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA‑accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world‑class support to its 850+ hospital teams on a hyper‑local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award‑winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian‑led, people‑focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 “Most Loved Workplace,” ranked #2 in America’s Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.