Receptionist

Ardent Health Services; Westwood (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Hackensack Meridian Pascack Valley Medical Center in Paramus, NJ seeks a rotating-shift Receptionist to provide front-desk and secretarial support for the doctors, patients, and staff. You will greet patients, check them in, and assist in maintaining files and schedules.

The role requires a high school diploma or GED and 1–3 years in a hospital or physician practice setting. Proficiency with EMR and Microsoft Office is expected, in a fast-paced clinical environment.

Qualifications

• High school diploma or GED required.
• 1–3 years of experience in a hospital or physician practice setting.
• Basic to intermediate EMR knowledge.
• Basic to intermediate Microsoft Office knowledge.
• Ability to multitask in a fast-paced clinical environment with compassionate, effective communication.

Responsibilities

• Greet patients and guests, check in/out, and coordinate with medical staff.
• Enter, maintain, and report medical history in the EMR.
• Update patient files, ensure confidentiality and accuracy.
• Answer inbound calls and schedule appointments.
• Manage calendar and correspondence for physicians.
• Assist with inventory of supplies and mail handling.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High school diploma or GED

Associate’s degree (preferred)

Tools

EMR system

Microsoft Office

Job description

Overview

Join our team as a rotating-shift, full-time, Receptionist in Paramus, NJ.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.
• Learn more about the benefits offered for this job.

Get to Know Your Team:

• Hackensack Meridian Pascack Valley Medical Center is a 128-bed, full-service, acute-care community hospital with a new emergency department, a state-of-the-art maternity center, a women's imaging center, and an ICU.

Responsibilities

• The Receptionist provides a superior level of secretarial duties and reception services to the doctor, patients, and staff.
• Enters, maintains, and reports all medical history using the Electronic Medical Record (EMR) system.
• Updates all patient files and makes sure documents are accurate, confidential, and compliant.
• Greets, checks in, and checks out patients, and advises other medical staff of the arrival of patients.
• Assists in maintaining inventory of necessary supplies and all instruments.
• Schedules appointments, follows up with no-call no-shows, and discharges patients.
• Answers inbound calls to the practice, as well as greets vendors and sets vendor appointments.
• Conveys messages in writing, electronically, and verbally.
• Maintains Physicians’ calendars, prepares doctors' notes (return to work, school, or leave notices), and all other correspondence as directed.
• Scans, files, and faxes documents, as well as prepares and sorts mail.
• Acts as a liaison with patients, referrals, general practitioners, health care professionals, and patients’ family members in a compassionate and kind manner.

Qualifications

Job Requirements:

• High school diploma or GED equivalent.
  • Higher education may be substituted for experience.
• 1 - 3 years of experience in a hospital or physician practice setting.
• Basic to intermediate EMR knowledge.
• Basic to intermediate Microsoft Office knowledge.
• Ability to multitask, can work in a fast-paced clinical environment, can engage patients, peers, and supervisors in a dedicated, comforting, respectful, and effective way, and has the ability to adapt to change.

Preferred Job Requirements:

• Associate’s degree in a related field of study.

Rate of pay is determined based on experience and education, and may include other pay components such as differentials and call pay based on role.