Receptionist

Oceans Healthcare; West Chester (Chester County); On-site; USD 19,000 - 26,000; Full time

Job summary

Haven Behavioral Healthcare, an Oceans Healthcare Company, seeks a courteous Receptionist to support the facility’s front desk and daily operations. You will manage the switchboard, greet visitors, and perform essential clerical tasks in alignment with Joint Commission and Oceans policies.

The ideal candidate has a high school diploma, at least one year of receptionist experience, and computer proficiency. CPR certification and de-escalation training are required to ensure a safe, respectful

Qualifications

• High school graduate or equivalent preferred.
• 1 year experience working as a general receptionist.
• Must read, write and follow verbal and written instructions.
• CPR certification and Oceans approved de-escalation training required.

Responsibilities

• Answer switchboard and assist in other clerical tasks as needed by administrative personnel.
• Answer phones with appropriate etiquette and operate switchboard with timeliness.
• Provide courteous service and communicate effectively with diverse populations.
• Perform other duties and projects as assigned.

Skills

Customer service

Communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

Haven Behavioral Healthcare, an Oceans Healthcare Company, is a behavioral healthcare system providing high-quality, specialty behavioral health services for individuals with mental health and substance abuse issues. Our success is a reflection of the excellence and dedication of our employees at every level of our facilities. The culture of our hospitals is built around service. All jobs performed on our team are worthwhile and every employee makes a difference. If you are looking for an opportunity to grow personally and professionally while delivering compassionate, quality care we encourage you to explore career opportunities with Haven.

The Receptionist provides general reception and clerical support services for the facility in a timely, accurate, and efficient manner. This is accomplished according to Joint Commission, Federal and State Regulations, Oceans' mission, policies and procedures and Performance Improvement standards.

Essential Functions

• Answering switchboard and assists in other clerical tasks as needed by administrative personnel.
• Answers phones with appropriate etiquette and operates switchboard with timeliness.
• Displays a willingness to help others; displays self-direction by actually seeking solutions to problems.
• Displays commitment to customers and organization.
• Deals constructively with stress; takes direction well, accepts constructive criticism, and responds accordingly.
• Uses appropriate customer etiquette.
• Performs other duties and projects as assigned.

Requirements

High school graduate or equivalent preferred. 1 year experience working as a general receptionist. Experience with computers required.

Must be able to read, to write and to follow verbal and written instruction. Must work well with diverse populations. Must utilize age, disability, and cultural specific knowledge in working with specialized populations to best communicate with those clients. Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth and potentiality of clients and hold a high sense of personal integrity. Must be able to work under close supervision. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program.

Subject to many interruptions. Pressure due to multiple calls and inquiries. Can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.