Counter Salesperson

Advance-Plumbing-; Detroit (MI); On-site; USD 28,000 - 36,000; Full time

Job summary

Advance Plumbing & Heating Supply Company, a fourth-generation family-owned business, serves Detroit and beyond with a wide range of plumbing and heating products. The role involves assisting customers, processing orders, and ensuring accurate service at our showroom and counter.

We value contact with local plumbers, contractors, designers, and other customers, offering a friendly, knowledgeable team ready to help with product selection and timely fulfillment.

Qualifications

• Proven ability to assist customers and handle inquiries with courtesy.
• Strong problem-solving and leadership qualities for a team environment.
• Basic computer skills including MS Office and familiarity with POS systems.

Responsibilities

• Assist customers who purchase and/or pick up merchandise.
• Collect payment using the point-of-sale system.
• Maintain product quality and service while assisting customers with inquiries.
• Support team members in stocking merchandise and pulling orders for delivery.
• Offer alternative suggestions or complementary products beyond the original order.
• Keep the counter area neat and update displays as needed.
• Apply product knowledge to showcase the company’s competitive advantages.

Skills

Customer service

Problem-solving

Leadership

Attention to detail

MS Office basics

POS familiarity

Education

High School Diploma or GED

Tools

POS system

MS Office

Internal database software

Job description

Description

About Us:

Welcome to Advance Plumbing & Heating Supply Company, a fourth-generation family owned and operated business, started in 1920. The company's original location was at 2984 Grand River Ave. in Detroit, across from the Motor City Casino. On October 31st, 2016 we moved to our new location at 150 Parsons St. in Midtown Detroit. The new state-of-the-art location features the City of Detroit's first ever Decorative Plumbing Showroom which opened in winter of 2018.

In 1990, with a solid reputation for excellence and an expanding market, Advance opened up a second location in Walled Lake, Michigan which features a state-of-the-art 5,000-square foot decorative plumbing showroom and an outstanding plumbing & heating parts counter.

What You’ll Do:

Advance Plumbing stocks over 13,000 items from pipes, valves and fittings to faucets, sinks, shower products, water heaters and much more in order to serve the customer in a timely manner. The ability to provide the products customers' need, when they need them has remained a staple throughout the Advance Plumbing history. We are proud to provide a staff that is extremely knowledgeable and eager to help advance the success of their customers. Through nearly a century of growth and reputation for excellence, we look forward to working with local plumbers, contractors, designers, and any other entity seeking a premier

purchasing experience.

Some Duties May Include:

• Assist customers who purchase and/or pick up merchandise
• Collect payment method using point-of-sale system
• Maintain quality of products and service while supporting customers with their inquiries
• Support team members in servicing customers, answering phone calls, stocking merchandise, and pulling orders for delivery
• Provide alternative suggestions or complementary products beyond the original order
• Maintains a neat counter area and updates product displays when applicable
• Apply existing and company provided product knowledge while showcasing competitive advantage of company service

What You Need to Get the Job Done:

• Lift up to 50 pounds
• Excellent problem-solving skills and leadership qualities
• Be capable of working in a fast-paced environment, in a customer focused role, while having a high attention to detail and speed
• Possess the drive to identify customer needs, provide profitable solutions while educating on comprehensive product knowledge
• Basic computer experience such as Microsoft Office, Point-of-Sale and another internal database software

What Will Make Us Really Love You:

• A self-motivated, positive, team player eager to join the family.
• Demonstrates excellent communication skills.
• Treats others with fairness and respect; listens to others in team decisions and actions, and shares information with others on the team.
• Possess the ability to build trusting relationships with our customers and vendors while actively educating those with product knowledge.
• Existing mechanical knowledge such as HVAC, plumbing or other relevant experience.

What You’ll Love About Us:

• A family-oriented business is kind of our tradition – for 100 years and counting!
• We are Rebuilding Detroit, both through the physical buildings and the people who call it home. Regardless of your position, we hope that more people can find meaningful careers in Detroit’s construction industries.
• Come grow with us! Have the ability to learn skills or knowledge from educational and learning opportunities.

Requirements:

• Candidates must be 18 years or older with the ability to understand and adhere to all job requirement and safety guidelines.
• High School Diploma or GED equivalent.