Receptionist

Apploi; Village of Montebello (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Sentinel of Rockland, an Assisted Living Facility in Montebello, NY, is seeking a Receptionist to provide clerical support, greet guests, answer telephones and coordinate services for residents, families and visitors.

Responsibilities include maintaining logs, preparing correspondence, organizing communications, and ensuring a welcoming, safe environment at the main entrance and reception area.

Responsibilities

• Answer telephones in a cheerful manner and in accordance with policies
• Assist staff in providing and coordinating services to residents, families and guests
• Field Marketing and Sales calls and document information
• Assist residents and staff in solving problems as needed
• Maintain daily resident and visitor logs
• Prepare correspondence and documents for daily operations and marketing
• Organize office functions and flow of communication
• Compose and edit written documents for correct spelling and grammar
• Maintain office supplies and identify needed supplies to leadership
• Create a customer-friendly environment that respects each individual
• Monitor main entrance to ensure resident safety
• Ensure that main entrance, lobby and parlor are neat and clean at all times
• Report employee call-outs to Department Heads
• Maintain Reception area in a neat and clean manner

Job description

If You Are Looking to Join an Amazing Team with a Positive Work Culture and Friendly Residents, Look No Further!!

The Sentinel of Rockland is an Assisted Living Facility located in Montebello, NY.

POSITION TITLE:

Receptionist

SUMMARY:

Provide clerical support; organize and maintain resident, personnel marketing and resource files; answer telephones; greet guests; respond to residents' requests and assist in coordination of services to residents; assist in providing services to residents, families and guests.

REPORT TO:

Business Office Manager

ESSENTIAL JOB:

Follow the assistance plan in providing services to residents.

RESPONSIBILITIES:

1. Answer telephones in a cheerful manner and in accordance with the Corporate Telephone Etiquette Policy and respond to residents' requests.
2. Assist staff in providing and coordinating services to residents, families and guests.
3. Field Marketing and Sales calls, document all pertinent information and report immediately to the Marketing and Admissions Director.
4. Assist residents and staff in solving problems if asked.
5. Maintain the daily resident log and visitor log.
6. Prepare correspondence and other forms/documents needed for daily operations and marketing.
7. Organize office functions and flow of communication.
8. Duplicate and distribute information.
9. Compose and edit written documents to ensure correct spelling and grammar.
10. Maintain office supplies and identify needed supplies to Associate Administrator.
11. Create and maintain an environment for residents, families and guests that is customer-friendly and that values and respects the uniqueness of each individual.
12. Sort and distribute mail to individual mailboxes if needed.
13. Remain vigilant by monitoring the main entranceway to ensure the safety of the residents.
14. Ensure that Main Entrance, Lobby and Parlor is neat and clean at all times.
15. Report all Employees call outs to Department Heads upon receipt of call.
16. Maintain Reception area in a neat and clean manner