Receptionist

Otterbein SeniorLife; Toledo (OH); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Employee Assistance Program

401(k) Retirement Savings Plan with公司

Paid Time Off

Paid Holidays

DailyPay access

Tuition Reimbursement

Tuition Discounts

Job summary

Otterbein SeniorLife is seeking a part-time front desk/customer service associate in Toledo, OH. You will greet residents and visitors, answer calls, and deliver personalized service with a warm, hospitable approach while complying with Otterbein policies.

The role emphasizes independent work, strong organization, and the ability to handle multiple requests with a smile. High school diploma and 1+ year of experience are expected.

Qualifications

• GED or high school diploma required or equivalent.
• Minimum of 1 year of experience in a customer-facing role.
• Ability to be self-directed and prioritize tasks effectively.
• Excellent customer service and verbal/written communication skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Greet customers entering and leaving the community, using their name when possible.
• Answer customer calls and direct them appropriately.
• Provide hospitality-focused interactions and accommodate special requests.
• Maintain current resident files/listings by name, location, and on-call emergency contacts.

Skills

Customer service

Communication

Time management

Education

High school diploma

Tools

Microsoft Office

Job description

Overview

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer's needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Part-time: 8:30a - 6:30p every other weekend

Responsibilities

• Greet customers entering and leaving the community, using customer name whenever possible


• Answer customer calls and direct them appropriately


• Handle all customer interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible


• Maintain current file/listing of residents by name and location, emergency phone numbers of on-call personnel, department extensions

Qualifications

• Education: High school diploma or equivalent


• Experience: A minimum of 1 year


• Ability to be self-directed and prioritize tasks, working independently and managing time efficiently


• Excellent customer service and communication skills, both written and verbal


• Computer Skills: Proficient in Microsoft Office

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits


• Vision & Dental Insurance


• Pet Insurance


• Life Insurance


• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match


• Paid Time Off (PTO) that accrues immediately from day one


• Paid Holidays for a healthy work-life balance


• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis


• Tuition Reimbursement up to $5,250 per year for ANY field of study


• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College


• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges


• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts


• Multiple Partner Discounts available for various products and services through Access Perks


• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work


• Some benefits, including PTO and tuition reimbursement, are based on hours worked.