Care Coordinator Specialist

Otterbein SeniorLife; Lebanon (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

401(k) Retirement Savings Plan

Paid Time Off (PTO)

DailyPay access to earned wages

Tuition Reimbursement

Job summary

Otterbein SeniorLife is seeking a Care Coordination Specialist to work with Admissions Specialists, HealthCare Navigators, and community staff to ensure residents and families receive outstanding service from arrival through stay.

You will lead tours, develop referral networks, and oversee case management and discharge planning, while supporting business office functions and insurance appeals as needed.

Qualifications

• Graduate of approved nursing program.
• Valid Ohio LPN license and CPR certification.
• Valid driver’s license.
• Minimum of three years in customer service or sales; healthcare/long-term care experience preferred.
• Computer skills including Word and Excel.

Responsibilities

• Provide exceptional customer service to incoming residents and families.
• Collaborate with intake specialists and community teams to facilitate admissions.
• Develop relationships with referral partners to grow patient referrals.
• Oversee admissions flow and bed readiness for new residents.
• Coordinate discharge planning and insurance appeals when needed.
• Support billing and business office functions.

Skills

Customer service

Sales

Computer skills

Education

Graduate of approved nursing program

LPN license (Ohio)

CPR certification

Tools

Word

Excel

Job description

Overview

Otterbein has an employment opportunity for a Care Coordination Specialist. This role with collaborate with the Admissions Specialists, HealthCare Navigators (marketing) and community staff to ensure residents and families receive outstanding customer service upon arrival and throughout their stay.

The Care Coordination Specialist will:

• Lead tours for prospective residents and families
• Develop and maintain a list of potential new long-stay referrals
• Oversee all case management and discharge planning of residents during their skilled stay
• Manages appeals processes with insurance companies
• Supports business office functions

At Otterbein, you're more than an employee, you're a Partner in Caring. Together, we work side by side toward a shared goal: delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities, our welcoming small house neighborhoods, Home Health, Hospice or Home Office, we provide the highest level of compassionate, quality care. Join our team of Partners who are talented, kind, wise, funny, spirited, generous, endearing, and truly one-of-a-kind.

Primary Duties and Responsibilities

• Provide exceptional customer service to all incoming residents and families and ongoing throughout the resident's stay
• Collaborate with Central Hub Intake Specialists, Community team, and Navigators to facilitate smooth / successful Admissions and communicate current needs or barriers related to census / admissions
• Develop and maintain strong relationships with all internal and external customers to yield an increased share of satisfied patient referrals from targeted referral partners
• Act as Community representative through the internal admission process
• Facilitate flow of information regarding new admissions and census changes between the Community and Hub
• Collaborate with Central Intake Admission Specialist to assist in all Admission Agreements within 72 hours / 3 business days of any new admission or re-admission
• Responsible for verifying and completing daily census reporting
• Provide tours and information, as needed to prospective residents and rehab guests and their families
• Ensure "Room readiness" for admissions - manage First Impressions
• Responsible for collecting initial payment at the Community from new or transitioning residents / families
• Deliver welcome information / materials for new residents
• Order supplies and specialized equipment as needed to facilitate new admissions and ensure returns are made
• Facilitate the gathering of report information for long-term new Admissions
• Ensure completion of Patient Inventory assessment by nursing staff
• Monitor Community trackers / reports and complete as needed to collaborate with Community admissions specialist & community partners - HENS, PAS/RR, Admissions Agreements, etc.
• Provide case management for skilled patients
• Oversee NOMNC and DENC process, delivering to patient and obtaining necessary signatures
• Manage insurance appeals
• Coordinate and support discharge planning
• Participate in utilization review, leading process in conjunction with rehab ADON
• Track PDPM requirements and related documentation
• Obtain level of care determinations from the appropriate community agency.
• Provide resident bed hold letters as needed
• Obtain necessary authorizations for long-term care
• Participates in the Otterbein Shepherd program and necessary follow-up to address concerns
• All other duties as assigned

Qualifications

• Education:Graduate of approved nursing program
• Licensure:Valid Ohio Licensed Practical Nurse (LPN) license, CPR
• Valid Drivers License
• Experience: Minimum of three (3) years' experience in customer service or sales role. Experience in healthcare or long-term care is highly desirable.
• Computer Skills: Computer skills including Word, Excel, general computer knowledge to perform submission duties

BENEFITS*

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with ++University of Cincinnati,++ ++University of Toledo++ , and ++Hondros College++ for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through ++Access Perks++
• Access to 1,000s of hours of personal and professional development material through ++RightNow Media @ Work++

*Some benefits, including PTO and tuition reimbursement, are based on hours worked.