RECEPTIONIST

Driftwood Healthcare Center-Santa Cruz; Santa Cruz (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Driftwood Healthcare Center-Santa Cruz is seeking a friendly, detail-oriented front desk receptionist to greet visitors, answer and direct calls, and support residents and staff with information needs.

The role involves maintaining directories, processing applications as needed, and upholding privacy guidelines while ensuring a professional and welcoming environment at all times.

Qualifications

• Minimum high school diploma or equivalent.
• Excellent customer service and professional telephone etiquette.

Responsibilities

• Answer the telephone in a professional manner and direct calls as needed.
• Maintain current resident/patient and staff directories.
• Assist residents, family members, and others with inquiries regarding resident and facility information.
• May accept job applications and forward to the appropriate department.
• Announce emergency codes and instructions over the PA system as required.
• May fax and photocopy information as needed.

Skills

Customer service

Telephone etiquette

Communication

Education

High school diploma or equivalent

Job description

Driftwood Healthcare Center-Santa Cruz

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

THER REQUIREMENTS

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s protected health information. Monitors and oversees facility’s efforts to comply with company policies, procedures and state and federal law. By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines relative to the confidentiality of residents’ protected health information.

JOB DESCRIPTION REVIEW

I understand this job description, its requirements and that I am expected to complete all duties as assigned. I understand the job duties, may be altered from time to time.

MARINER HEALTHCARE RESERVES THE RIGHT TO DISCONTINUE ANY BONUS PROGRAM AT ANYTIME.