RECEPTIONIST ( Skilled Nursing Facility )

Monterey Palms Healthcare Center; Palm Desert (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

Monterey Palms Healthcare Center is seeking a friendly receptionist to greet visitors, answer phones, and direct calls in a professional manner. You will maintain directories, assist with messages, and support basic clerical tasks in a busy healthcare environment.

Qualifications include a minimum high school diploma and excellent customer service skills. WAGE RATE: FROM $17.00 to $18.00 per hour depending on experience.

Qualifications

• Entry-level front desk duties requiring strong customer service.
• Excellent telephone manner and professional conduct.

Responsibilities

• Answers the telephone in a professional manner and directs calls or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident, patient and staff directories.
• Assists with job applications and forwards to the appropriate department.
• Announces emergency codes and instructions over the PA system as required.
• Assists visitors with inquiries regarding resident and facility information.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls. Organised,

friendly and approachable. Knows how to use the switchboard.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May
occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s
protected health information. Monitors and oversees facility’s efforts to comply with company policies, procedures and state
and federal law. By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines
relative to the confidentiality of residents’ protected health information.

JOB DESCRIPTION REVIEW

I understand this job description, its requirements and that I am expected to complete all duties as assigned. I understand the
job duties, may be altered from time to time.

WAGE RATE: FROM $17.00 to $18.00 PER HOUR DEPENDING ON EXPERIENCE

Mariner Healthcare reserves the right to discontinue any bonus program at anytime.