RECEPTIONIST

Hayward Hills Healthcare Center; Hayward (CA); On-site; USD 38,000 - 46,000; Full time

Job summary

Hayward Hills Healthcare Center welcomes a professional receptionist who represents the facility with warmth. You will greet visitors, answer telephones, direct calls to the right staff, and help maintain smooth front-desk operations for residents and families.

The ideal candidate has outstanding customer service, telephone etiquette, and privacy awareness in a healthcare setting, with the ability to multitask, prioritize, and communicate clearly under pressure.

Qualifications

• Exceptional customer service skills and telephone etiquette.
• Minimum high school diploma or equivalent.

Responsibilities

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

Skills

Customer service

Telephone etiquette

Education

High school diploma or equivalent

Job description

Hayward Hills Healthcare Center -

SUMMARY

Represents the company in a positive and professional manner while greeting visitors, answering telephone, and directing calls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned.

• Answers the telephone in a professional manner; directs calls to appropriate individuals, and/or takes messages.
• May fax and photocopy information as needed.
• Maintains current resident / patient and staff directories
• May accept job applications and forwards to appropriate department.
• Announces emergency codes and instructions over public address system as required.
• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

ENTRY QUALIFICATIONS

• Minimum high school diploma or equivalent.
• Exceptional customer service skills and telephone etiquette.

SUPERVISORY RESPONSIBILITIES

N.A.

PHYSICAL DEMANDS AND ENVIRONMENT

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear. May
occasionally lift objects of 10 to 25 lbs. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.

• THER REQUIREMENTS

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s
protected health information. Monitors and oversees facility’s efforts to comply with company policies, procedures and state
and federal law. By his / her signature below, employee agrees to adhere to and oversee communication of privacy guidelines
relative to the confidentiality of residents’ protected health information.

JOB DESCRIPTION REVIEW

I understand this job description, its requirements and that I am expected to complete all duties as assigned. I understand the
job duties, may be altered from time to time.

Mariner Healthcare reserves the right to discontinue any bonus program at anytime.