Receptionist

Golden Gate Regional Center; San Francisco (CA); On-site; USD 37,672 - 45,207; Full time

Benefits offered by this job

Comprehensive Medical and Dental benefits

10% employer contribution to a 403(b) retirement account

Generous time off benefits including vacation and sick days

Job summary

Golden Gate Regional Center is seeking a Front Desk Associate for our San Francisco headquarters. This role involves greeting visitors, answering calls, and performing daily front desk tasks. The ideal candidate will have at least 3 years of office experience and strong customer service skills.

We offer a comprehensive benefits package, including medical and dental coverages, generous vacation and sick leave, along with a significant employer contribution to a retirement account.

Qualifications

• Ability to maintain a calm demeanor under stressful situations.
• Strong customer service and problem-solving skills.
• Bilingual capacity in English/Spanish or English/Cantonese is a plus.

Responsibilities

• Open or close the office for business hours.
• Answer phone calls and address inquiries professionally.
• Maintain and organize the reception area.
• Assist with visitor registrations and meeting room reservations.

Skills

Technical Literacy

Communication and Interpersonal Skills with Active Listening

Professional Etiquette

Organized

Agile Multitasking and Prioritization

Collaboration/Teamwork

Education

High School Diploma or equivalent

3+ years in an office setting with front desk reception

Tools

Microsoft 365 programs

Zoom Phones

Job description

Front Desk Associate

Starting Salary Range: $37,672 - $45,207

GGRC is looking to hire a Front Desk Associate to be the first point of contact for visitors and calls to our San Francisco headquarters. This position will greet, answer questions, and direct inquiries as needed while performing daily front desk tasks and responsibilities.

Front Desk

• Open or close the office/Front Desk for business hours.
• Professionally answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.
• Courteously greet and assist incoming visitors.
• Provide basic information regarding GGRC application processes.
• Create and distribute SF Out-of-office/Officer of the Day notifications.
• Track and distribute SF Staff Parking Vouchers.
• Track and distribute Temporary Badges.
• Review and forward incoming faxes from our general fax line.
• Run visitor reports and assist building security desks with unexpected drop-in visitors.
• Maintain and organize GGRC reception area/waiting room for cleanliness.
• Receive or assist with incoming deliveries or packages and outgoing delivery or package pick-up.
• Provide front desk coverage for Board of Director meetings.
• Serve as phone back-up to other GGRC office front desk staff.
• Assist with SF Conference or Meeting Room reservations.
• Assist with visitor registrations as needed.

Other

• Sort or process daily mail as needed.
• Hold and distribute various department items for staff as directed.
• Additional tasks and projects as assigned.

Education/Experience

• High School Diploma or equivalent.
• 3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties.

Competencies

• Technical Literacy.
• Communication and Interpersonal Skills with Active Listening.
• Professional Etiquette.
• Organized.
• Agile Multitasking and Prioritization.
• Collaboration/Teamwork.

General Skills

• Dependable.
• Technology proficient with Microsoft 365 programs.
• Familiarity with Zoom Phones a plus, but not required.
• Strong communication skills, oral and written.
• Strong listening skills.
• Ability to respond empathetically and appropriately as needed.
• Ability to problem solve spontaneously.
• Ability to maintain a calm demeanor under stressful situations or conversations.
• Strong customer service skills.
• Professional demeanor.

Desired Qualifications

• Coursework in Office Administration or related areas.
• Experience in multi-cultural settings.
• Bilingual capacity, particularly English/Spanish or English/Cantonese.

Benefits

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage.

10% employer contribution to a 403(b) retirement account to help you save for the future!

Time Off Benefits

13 vacation days, 15 sick days, 11 paid holidays, 6 personal days and up to 5 paid days for continuing education.

Equal Opportunity Employer

Golden Gate Regional Center is an Equal Opportunity Employer.