Front Desk Associate

Golden Gate Regional Center; California; On-site; USD 38,000 - 45,000; Full time

Benefits offered by this job

Medical and Dental benefits

10% 403(b) employer contribution

Generous time off

Job summary

Golden Gate Regional Center Inc in San Francisco seeks a Front Desk Associate to be the first point of contact for visitors and calls. You will greet, answer questions, and direct inquiries while performing daily front desk tasks and responsibilities.

The role requires a High School Diploma and 3+ years in an office setting with front desk duties. Excellent communication and customer service are essential for success.

Qualifications

• Must have a High School Diploma or equivalent.
• Office experience with front desk or customer service is required.
• Strong communication and organizational skills are essential.
• Experience with Microsoft 365 and telephone systems is helpful.

Responsibilities

• Greet visitors and answer phones in a professional manner.
• Direct inquiries and provide basic information about GGRC processes.
• Coordinate office tasks and maintain a welcoming reception area.
• Assist with meeting room reservations and mail distribution.
• Support staff with front desk coverage and special projects.

Education

High School Diploma or equivalent

Office Administration coursework

Tools

Microsoft 365

Zoom Phones

Job description

Front Desk Associate

Starting Salary Range: $37,672 - $45,207

GGRC is looking to hire a Front Desk Associate to be the first point of contact for visitors and calls to our San Francisco headquarters. This position will greet, answer questions, and direct inquiries as needed while performing daily front desk tasks and responsibilities.

Front Desk

• Front desk
• Open or close the office/Front Desk for business hours.
• Professionally answer, address, assist, and direct incoming phone calls, voice messages, or inquiries.
• Courteously greet and assist incoming visitors.
• Provide basic information regarding GGRC application processes.
• Create and distribute SF Out-of-office/Officer of the Day notifications.
• Track and Distribute SF Staff Parking Vouchers
• Track and Distribute Temporary Badges
• Review and forward incoming faxes from our general fax line.
• Run visitor reports and assist building security desks with unexpected drop-in visitors.
• Maintain and organize GGRC reception area/waiting room for cleanliness.
• Receive or assist with incoming deliveries or packages and out-going delivery or package pick-up.
• Provide front desk coverage for Board of Director meetings.
• Serve as phone back-up to other GGRC office front desk staff.
• Assist with SF Conference or Meeting Room reservations.
• Assist with visitor registrations as needed.

Other

• Sort or process daily mail as needed.
• Hold and distribute various department items for staff as directed.
• Additional tasks and projects as assigned.

Requirements

Education/Experience

• High School Diploma or equivalent
• 3+ years in an office setting with front desk reception, office assistant, or customer service oriented duties

Competencies

• Technical Literacy
• Communication and Interpersonal Skills with Active Listening
• Professional Etiquette
• Organized
• Agile Multitasking and Prioritization
• Collaboration/Teamwork

General Skills

• Dependable
• Technology proficient with Microsoft 365 programs
• Familiarity with Zoom Phones a plus, but not required
• Strong communication skills, oral and written
• Strong listening skills
• Ability to respond empathetically and appropriately as needed
• Ability to problem solve spontaneously
• Ability to maintain a calm demeanor under stressful situations or conversations
• Strong customer service skills
• Professional demeanor

Desired Qualifications

• Coursework in Office Administration or related areas
• Experience in multi-cultural settings
• Bilingual capacity, particularly English/Spanish or English/Cantonese

Benefits

What are the benefits to working with GGRC?

We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage

10% employer contribution to a 403(b) retirement account to help you save for the future!

GENEROUS TIME OFF BENEFITS!!!

No really, we mean generous:

13 vacation days, 15 sick days, 11 paid holidays, 6 personal days and up to 5 paid days for continuing education

What makes GGRC so special?

GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.

GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person-served, family member or other stakeholder).

Golden Gate Regional Center is an Equal Opportunity Employer.