Receptionist

Law Offices of George Salinas, PLLC; San Antonio (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Law Offices of George Salinas, PLLC is looking for a Receptionist in San Antonio, Texas. This role serves as the first point of contact for clients, requiring bilingual fluency in English and Spanish. Responsibilities include greeting clients, managing calls, and handling administrative tasks to support office operations.

The ideal candidate will possess strong communication and multitasking skills, and a commitment to providing exceptional client service. A high school diploma is required, with preference given to candidates with relevant experience in personal injury settings.

Qualifications

• Bilingual fluency in English and Spanish is required.
• Previous experience as a receptionist or in a similar administrative role.
• Excellent verbal and written communication skills are essential.
• Strong organizational and multitasking abilities are necessary.
• High level of emotional intelligence and customer service skills required.

Responsibilities

• Greet and welcome clients and visitors warmly.
• Efficiently manage incoming calls and ensure accurate message delivery.
• Receive and sort incoming mail and maintain records.
• Assist with scheduling appointments and managing calendars.
• Contribute to the publication of the daily attendance report.

Skills

Bilingual fluency in English and Spanish

Previous experience as a receptionist

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

High level of emotional intelligence and customer service skills

Ability to work independently and as part of a team

Proficiency with Canva and/or Adobe Creative Suite

Education

High school diploma or equivalent

College degree preferred

One year of Personal Injury (PI) experience preferred

Tools

Canva

Adobe Creative Suite

Job description

Receptionist

Law Offices of George Salinas, PLLC – San Antonio, Texas, United States

About this position

George Salinas Injury Lawyers is a premier personal injury law firm headquartered in San Antonio, Texas, serving clients across South Texas and beyond. Founded by trial attorney George Salinas, we specialize in advocating for individuals injured in accidents, ensuring their voices are heard and lives restored. With over 110 years of combined team experience, we have recovered hundreds of millions of dollars for clients through relentless, compassionate representation. We hold insurance companies and corporations accountable, offering full‑service support from consultation to resolution—with no out‑of‑pocket expenses or legal fees. Operating 24/7, we provide free consultations and direct attorney access, blending strength, knowledge, and empathy to make complex legal processes supportive and accessible.

About the role

The Receptionist is the vital first point of contact and the face of our law firm, serving as its ambassador both on the phone and in person. Bilingual fluency in English and Spanish is required, with the ability to communicate comfortably in either language based on the client’s preference. The role delivers a warm, polished, and client‑focused experience while upholding the posh and sophisticated image of the firm. Responsibilities include precise mail and document handling, scheduling and calendar management, file uploads, after‑hour task coordination, general administrative support, and additional duties that have expanded in recent months. The Receptionist also publishes the daily attendance report, drafts the monthly newsletter, creates social media graphics, assists with recruitment coordination, and maintains office and kitchen inventories. Success requires strong multitasking, attention to detail, emotional intelligence, creativity, and a consistent commitment to exceptional client service.

Responsibilities

• Greeting and Welcoming – Foster a warm and inviting atmosphere for clients and visitors, ensuring everyone feels valued and respected.
• Communication – Efficiently manage incoming calls, direct them to the appropriate personnel and ensure prompt, accurate message delivery; act as a liaison between clients and staff, maintain clear communication; receive calls from potential new clients and gather initial information for the intake department; screen calls, take messages, and provide accurate information to callers.
• Mail Management – Receive and sort incoming mail, distribute it to the appropriate recipients promptly; scan and file documents into the correct case files with utmost attention to detail; handle outgoing correspondence as needed; maintain a record of incoming and outgoing mail; collaborate with internal departments to support other administrative needs.
• Administrative Support – Assist with scheduling appointments, managing calendars, maintaining office supplies and inventory; maintain inventory of all office supplies and kitchen coffee bar supplies; work closely with the Operations Support Manager by sending weekly reminders for kitchen food purchases and ensuring the coffee bar remains fully stocked; assign tasks to team members from the after‑hours answering service; receive faxes and distribute them to the correct platform; maintain emails: upload received correspondence to the appropriate client matter; maintain both conference room calendars; assist in restocking and cleaning the kitchen at the end of the day; ensure the conference room is properly set up.
• Remote Receptionist Support – Assist the remote receptionist in handling complex calls or escalated client interactions, offering guidance on how to address issues or concerns.
• Daily & Monthly Communications – Publish the daily attendance report (“The Morning News”) each morning; work closely with the Operations Manager and COO on the monthly newsletter, contributing content, coordination, and finalization.
• Marketing & Recruitment Support – Support creation of graphics for social media posts using software such as Canva or Adobe; help coordinate recruitment tasks, including scheduling interviews and managing the in‑house coordination process for final candidates.
• Maintaining the Professional Appearance of the Office – Assist in restocking and cleaning the kitchen at the end of the day; ensure the conference room is properly set up.
• Client Relations – Demonstrate a high level of emotional intelligence to assess clients’ emotional states during interactions; identify if clients are upset or in distress and elevate concerns to the appropriate staff member or attorney to ensure clients receive necessary support and attention.
• Multitasking & Prioritization – Efficiently handle multiple tasks simultaneously while maintaining a high level of organization and attention to detail; prioritize tasks based on urgency and importance.

Required Skills / Abilities

• Bilingual fluency in English and Spanish (ability to speak, read, and write comfortably in both languages).
• Previous experience as a receptionist or in a similar administrative role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• High level of emotional intelligence and customer service skills.
• Ability to work independently and as part of a team.
• Proficiency with Canva and/or Adobe Creative Suite (or willingness to learn quickly).
• Comfortable handling recruitment coordination and creative marketing tasks.

Education and Experience

• High school diploma or equivalent; college degree preferred.
• One year of Personal Injury (PI) experience preferred.

Ideal Candidate Profile

• Embodies a polished, professional demeanor at all times and represents the sophistication of the firm.
• Presents in professional attire, including a blazer or jacket daily (a full suit is not required, but the overall appearance must reflect the firm’s elevated standard).

EEO Statement

George Salinas Injury Lawyers is an equal opportunity employer. We are committed to providing a work environment free from unlawful discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other protected status. This policy applies to all aspects of employment, including hiring, promotion, demotion, transfer, recruitment, compensation, and termination.

Other Duties

Note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.