Receptionist

Citadel Healthcare; Rockford (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

401(k) with company match

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

EAP

Discount Program

Training Programs

Growth Opportunities

Paid Time Off

Job summary

Citadel Healthcare is seeking a Receptionist to join our team. The Receptionist assists the Administrator and other personnel in managing incoming calls and schedules, greeting employees, residents, and guests with professionalism while maintaining security.

The role involves handling mail, coordinating referrals, basic bookkeeping, and clerical tasks, with opportunities for growth within a caring, community-focused organization.

Qualifications

• MS Office proficiency required.
• Ability to organize, multitask, prioritize and work under pressure.

Responsibilities

• Answer calls professionally and route to the appropriate staff.
• Greet employees, residents, and guests in a courteous manner.
• Oversee mail handling and distribution within the facility.
• Assist with referrals and ensure timely routing to the right person.
• Perform clerical duties and basic bookkeeping tasks.
• Input admission or patient information into the system as required.
• Provide link to online job applications to job seekers.
• Other duties as assigned.

Skills

MS Office

Organizational skills

Multitasking

Education

High School diploma or equivalent

Job description

PA Peterson at the Citadel is seeking a Receptionist to join their team! The Receptionist assists the Administrator and other key personnel in managing the incoming calls and schedules. The Receptionist greets employees, residents, and guests in a timely manner and with great professionalism while maintaining security.

Don’t miss out on this incredible opportunity to join the Citadel Healthcare team and make a real difference in the lives of others.

Receptionist Duties and Responsibilities:

• Works closely with Concierge and other departments to ensure communication when there is a visitor in the facility.
• Answers all calls coming into the facility in a professional manner and tone, transferring and routing appropriately.
• Oversees all mail in facility, including sorting and distributing mail.
• Efficiently contacts appropriate staff members with referrals – Plays key role with ensuring all referral related calls get to the right party in the proper amount of time.
• Performs basic bookkeeping, filing, and clerical duties.
• May assist Business Office Manager with accounts payable receipts.
• Welcomes and provides link to online application to job seekers.
• Sends emails and faxes.
• May input admission or patient information into the computer system as required.
• All other duties, as assigned.

Receptionist Skills and Abilities:

• Working knowledge of Microsoft Office Suite.
• Ability to organize, multitask, prioritize and work under pressure.

Receptionist Education and Experience:

• High School diploma or equivalent.
• One or more years of prior work experience handling receptionist responsibilities is preferred.

Physical Requirements:

• Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
• Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.

Citadel Healthcare Full-Time Benefits:

• Daily Pay & Competitive Compensation
• 401(k) with company match
• Medical Insurance
• Dental, Vision, and Disability insurance
• Employee Assistance Program (EAP)
• Employee Discount Program
• Innovative Training Programs
• Opportunity for Growth and Advancement
• Paid Time Off
• And much more!

Why Citadel?

At Citadel, it’s personal. We’re more than a workplace. We’re a community of caregivers, leaders, and changemakers who show up every day with heart and purpose. Whether you’re at the bedside or behind the scenes, your work matters here because every role contributes to someone’s comfort, dignity, and healing. When you join Citadel, you’re not just building a career. You’re becoming part of something bigger.

We’ve been honored as a Certified Great Place to Work for three years in a row and named one of Fortune’s Best Workplaces in Aging Services, but the real reward is the difference we make together. Our people are the heart of our mission, and we invest in you with mentorship, growth opportunities, and a culture that sees you, supports you, and celebrates your impact.

Citadel Healthcare has a long and successful history of providing long and short-term skilled nursing care. At Citadel, we are committed to personalized, integrated care that factors in the total well‑being of every guest and their family members, and that does not just meet, but exceeds, their expectations. As part of this empathetic, respectful culture of care, we are dedicated to meeting individual preferences and needs in order to help each guest feel at home and achieve an optimal health outcome‑ our number one goal.

Citadel Healthcare has been nominated as a Great Place to Work. Please click on the link to learn more about our facilities. We look forward to receiving your application! https://www.greatplacetowork.com/certified-company/7020324

Citadel Healthcare Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender, age, disability or any protected applicable right under the National Labor Relations Act.