Receptionist

Sonrava Health; Riverside (AL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

PTO

Medical and dental insurance

Vision coverage

401K plan

Competitive salaries

Professional training

Career advancement opportunities

Tuition reimbursement

Job summary

Sonrava Health in Riverside, Alabama is seeking a fast-paced, organized Receptionist & Appointment Coordinator to support a busy patient services environment. You will manage calls, schedule appointments, and proactively contact patients to confirm upcoming visits.

The role requires strong organization, communication, and the ability to multitask in a tech-driven setting to ensure a professional and friendly patient experience.

Qualifications

• Strong organizational and time-management skills.
• Excellent communication and customer service abilities.
• Comfortable making a high volume of outbound calls and learning scheduling software.
• Professional, friendly, and reliable in a fast-paced environment.

Responsibilities

• Answer and manage incoming calls in a professional and timely manner.
• Schedule and coordinate patient appointments.
• Make outbound calls to confirm upcoming appointments.
• Follow up with patients regarding scheduling and appointment details.
• Provide excellent customer service and maintain a positive patient experience.
• Accurately update patient information and appointment records.
• Manage multiple tasks and priorities in a fast-paced environment.
• Utilize scheduling platforms and phone systems efficiently.

Skills

Strong organizational skills

Time-management

Excellent communication

Customer service

Outbound calling

Tech-savvy

Reliability

Tools

Multi-line phones

Scheduling software

Job description

Overview

Receptionist & HIGH-Volume Appointment Coordinator

We are currently looking for a fast-paced, organized, and tech-savvy Receptionist & Appointment Coordinator to support a busy customer service environment.

This role will be responsible for managing calls, scheduling appointments, and proactively contacting patients to confirm upcoming appointments. The ideal candidate is highly organized, comfortable multitasking, and able to provide a professional and friendly patient experience.

Key Responsibilities:

• Answer and manage incoming calls in a professional and timely manner
• Schedule and coordinate patient appointments
• Make outbound calls to patients to confirm upcoming appointments
• Follow up with patients regarding scheduling and appointment details
• Provide excellent customer service and maintain a positive patient experience
• Accurately update patient information and appointment records
• Manage multiple tasks and priorities in a fast-paced environment
• Utilize scheduling platforms, phone systems, and other technology efficiently
  • Customer Service; acknowledge, smile and greet patients upon arrival/dismissal
  • Respond to patient questions and or concerns according to company Policies
  • Answering Telephones
  • Maintaining Appointment Book
  • Confirming Appointments
  • Follow up on no shows/cancellation of Appointments
  • Register Patients on sign in sheet
  • Chart Filling
  • Cash Handling
  • Checking voicemail on a daily basis
  • Maintain a clean and friendly waiting area for patients
  • At all times you will perform and undertake such other duties and responsibilities as are requested of you by the Office Manager or the PDM
  • Supports strategic local marketing initiatives that help drive brand awareness and new patient growth
  • All other duties as assigned

Key Qualifications:

• Strong organizational and time-management skills
• Excellent communication and customer service abilities
• Effective multitasking skills
• Comfortable making a high volume of outbound calls
• Tech-savvy and able to quickly learn new software and scheduling systems
• Professional, friendly, and reliable
• Ability to work efficiently in a fast-paced environment

Benefits for Full time team members

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• Outstanding professional training
• Exceptional growth and career advancement opportunities
• Tuition reimbursement for certifications

Qualifications

• Some training or experience in using multi-line phones and computers